Cristian Alejo
Monrovia,CA
Summary
Shift Manager at Yoshinoya with a strong focus on customer service and employee training. Proven ability to enhance team performance through effective decision-making and task delegation. Skilled in accurate money handling and maintaining a clean, organized workspace, contributing to an improved customer experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Yoshinoya
Monrovia, CA
03.2022 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Team Member
WaBa Grill
Monrovia, CA
04.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Cyber Security
Pasadena City College
Pasadena, CASkills
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Continuous improvements
- Cleaning
- Restocking skills
- Crew support
Timeline
Team Member
WaBa Grill
04.2022 - 03.2023
Shift Manager
Yoshinoya
03.2022 - 02.2025
Cyber Security
Pasadena City College