Cristian Arauz
Oakland,CA
Summary
Bilingual Flight Attendant skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Background includes 5 years of customer service experience in the airline industry, from Ramp to Flight Attendant.
Overview
9
9
years of professional experience
Work History
Fight Attendant
Alaska Airlines
San Francisco, CA
01.2019 - Current
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly.
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Submit analytic reports concerning flight incidents
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Lead Customer Service Agent
Alaska Airlines
San Francisco, CA
10.2016 - 01.2019
- Conducted check-in activities with customers, boarded flights and made sure the aircraft was turned in the time allowed.
- Strong leader in customer support and teammate support when it came to irregular operations with in the network.
- Conducted shift briefings with over 20+ agents to review flight schedule and important security information to be on the look out for.
- Qualified as an Operations Agent, Complaint Resolution Official, and a Ground Security Coordinator
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Customer Service Supervisor / Operations Agent
Pacific Aviation Corporation
San Francisco, CA
05.2016 - 04.2018
- Complied with customs, immigration and on international trips.
- Maintain communication with the flight crew regarding the aircraft weight and balance, performance and fuel requirements needed for the flight.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Safety & Training Supervisor, Ramp Ops and Passenger Service
Menzies Aviation
San Francisco, CA
01.2015 - 05.2016
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Explained the use of safety equipment and conducted training classes to ensure the ramp agents were properly trained according to ISAGO requirements.
- Coordinated with fleet service agents to make sure aircraft cabin interiors for flights were stocked with equipment and supplies.
- Conducted OJT with new ramp agents, to get them familiar with aircraft and equipment. Servicing portable water, draining waste from aircraft and loading and unloading customer baggage.
Education
High School Diploma -
LPS Oakland Research and Development
2014
Skills
- Team leadership
- Conflict Resolution Techniques
- Time Management Skills
- Familiar with B737NG & A320's
- Meticulous Attention To Detail
- Flexible
- Energetic and enthusiastic
- Fluent in Spanish
- Student Pilot
Timeline
Fight Attendant
Alaska Airlines
01.2019 - Current
Lead Customer Service Agent
Alaska Airlines
10.2016 - 01.2019
Customer Service Supervisor / Operations Agent
Pacific Aviation Corporation
05.2016 - 04.2018
Safety & Training Supervisor, Ramp Ops and Passenger Service
Menzies Aviation
01.2015 - 05.2016
High School Diploma -
LPS Oakland Research and Development