Cynthia Harding
Old Orchard Beach,ME
Summary
A seasoned customer service professional with advanced communication and people skills, willing to go the distance to provide the best flight experience for all passengers.
A healthy understanding of the airline industry and its work expectations. Very adaptable to schedule changes, reserve availability, long hours and any overall unexpected disruptions.
Extremely reliable, punctual and hard working. A self-starter, quick learner and an effective decision maker. Able to work well alone or with others. Possesses a caring and empathetic disposition that is open and malleable to feedback for self-improvements and personal growths.
Overview
25
25
years of professional experience
Work History
Fight Attendant
Envoy Air Inc.
Irving, TX
08.2000 - Current
An exceptional ability to adapt to an ever-changing and unpredictable industry. Continue to elevate the experience of passengers even when presented with challenging situations, weather, mechanicals or difficult personalities. Adherence to safety guidelines issued by both the FAA and company for the well-being of passengers and airline. The ability to respectfully interact and communicate with all departments for the sole purpose of making the customer experience the best for a lifelong repeat client.
Teacher's Assistance
University of Southern Maine
Portland, ME
10.2015 - 12.2015
Research, analyze and translate philosophical texts. Assist in reviewing and providing constructive feedback on written assignment. Grade exams. A liaison between students and faculty.
Senior Sales & Service Representative
Fleet National Bank
Kingston, NY
06.1999 - 07.2000
- Opened and closed accounts: Checking, Savings, Money Market, CD's.
- Obtained the Series 6 license to sell Annuities.
- Safety Deposit and ATM custodian.
- Portfolio Manager: customer service, retention and account acquisitions
- Current in FDIC and banking regulations
Education
Bachelor of Arts - Philosophy
University of Southern Maine
Portland, ME2016
Skills
- Highly experienced in providing outstanding customer service while working within the aviation safety regulations parameters
- Excellent interpersonal relations with passengers and colleagues to create an atmosphere of professionalism, confidence and contentment
- Demonstrate exceptional analytical and conflict resolution skills to diffuse any situation before it escalates
- Experienced in aviation emergencies resulting in a calm and effective disposition during crisis from medical to flight emergency situations
Timeline
Teacher's Assistance
University of Southern Maine
10.2015 - 12.2015
Fight Attendant
Envoy Air Inc.
08.2000 - Current
Senior Sales & Service Representative
Fleet National Bank
06.1999 - 07.2000
Bachelor of Arts - Philosophy
University of Southern Maine
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