Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Avila

Tomball,TX

Summary

Dedicated professional with over 10 years of experience in customer service. Proven ability to engage with diverse guests and deliver exceptional experiences through effective communication and extensive product knowledge. Committed to contributing to a guest-focused environment that prioritizes employee satisfaction.

Overview

9
9
years of professional experience

Work History

Team Member

Fitness Project: The Woodlands
The Woodlands, TX
08.2024 - Current
  • Answered phone calls regarding inquiries about products or services.
  • Achieved top salesman status for multiple months by demonstrating perseverance and tenacity.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Server

Bloofin Sushi & Bar
Spring, TX
08.2023 - 08.2024
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Via Emilia Italian Restaurant
The Woodlands, TX
12.2021 - 09.2022
  • Utilized comprehensive menu expertise to suggest ideal pairings and modifications, enhancing guest satisfaction.
  • Facilitated seamless communication with hosts, bussers, bar, and kitchen staff to ensure efficient guest service.
  • Demonstrated emotional intelligence by effectively timing follow-ups with guests.

Host, Busser, Food Runner, Server

Gyu-Kaku Japanese BBQ
Houston, TX
02.2021 - 02.2022
  • Welcomed guests and collected seating preferences to optimize waitlist management.
  • Cleared tables efficiently to enhance turnover rate and reduce wait times.
  • Handled telephone inquiries to provide dining information and managed reservations using the Open Table App.
  • Operated Aloha POS terminals to efficiently input orders, split bills, and calculate totals.

Barista, Server

Weights & Measures
Houston, TX
08.2018 - 02.2020
  • Guided customers through menu options by sharing detailed flavor profiles, enhancing their decision-making process.
  • Maintained a clean and well-stocked server area during service hours to enhance efficiency in table service.
  • Demonstrated enthusiasm and promoted exceptional service to enhance customer satisfaction, resulting in increased referrals and walk-in business.

Sales Representative

GNC Live Well
Houston, TX
07.2017 - 06.2018
  • Collaborated with retail representatives to enhance product presentations, driving increased sales.
  • Educated customers on foundational health principles to support informed decision-making.
  • Increased revenue by strategically upselling customers through targeted recommendations of accessories and promotions.

Sales Representative

Box Lunch
Houston, TX
08.2016 - 05.2017
  • Built and maintained guest relationships through effective sales techniques to drive revenue.
  • Enhanced advertising strategies by increasing engagement through social media and digital marketing.
  • Established strong rapport with clients by identifying their needs and providing clear product explanations.

Education

High School Diploma -

Klein Oak High School
Spring, TX
06-2014

Some College (No Degree) -

University of Houston
Houston, TX

Skills

  • Customer service prioritization
  • Multi-tasking proficiency
  • Bilingual communication (Spanish)
  • Attention to detail
  • High-volume dining experience
  • Quick tactile learner

Languages

Spanish
Professional

Timeline

Team Member

Fitness Project: The Woodlands
08.2024 - Current

Server

Bloofin Sushi & Bar
08.2023 - 08.2024

Server

Via Emilia Italian Restaurant
12.2021 - 09.2022

Host, Busser, Food Runner, Server

Gyu-Kaku Japanese BBQ
02.2021 - 02.2022

Barista, Server

Weights & Measures
08.2018 - 02.2020

Sales Representative

GNC Live Well
07.2017 - 06.2018

Sales Representative

Box Lunch
08.2016 - 05.2017

High School Diploma -

Klein Oak High School

Some College (No Degree) -

University of Houston

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