Cristian Buzzell
Riverside,RI
Summary
Detail-oriented technical professional with hands-on experience in identifying root causes, resolving complex issues quickly, and delivering kind, approachable service.
Overview
9
9
years of professional experience
Work History
Bank Teller
Citizens Bank
Barrington, Rhode Island
02.2025 - Current
- Processed customer transactions, supported servicing, and handled account maintenance with focus on accuracy and operational excellence, enhancing customer trust and satisfaction.
- Resolved branch technology issues, coordinating with Citizens support staff to minimize downtime and maintain service quality.
- Guided colleagues through software and web applications during updates, improving team proficiency and user experience.
Freelance Technician
Hellotech
Southcoast MA & RI, N/A
02.2023 - Current
- Provided on-site technical support for residential and business clients, troubleshooting hardware, software, account access, peripheral, and network connectivity issues.
- Installed and configured desktop PCs, laptops, printers, and monitors for single workstations and full office setups, ensuring optimal functionality for users.
- Resolved malware infections and system errors, restoring system integrity through OS reinstallation and preventive measures.
- Supported data migration, backup, and recovery tasks, safeguarding client data and ensuring business continuity.
- Recorded service notes, closed work orders in HelloTech systems, and maintained 5-star platform rating.
Lead Support Specialist
Softpro Solutions
New Bedford, Massachusetts
10.2018 - 03.2025
- Provided technical support to customers via phone, email, chat, and remote access
- Guided customers through product setup and troubleshooting, enhancing user experience and satisfaction.
- Led Softpro Solutions support queue and prioritized client requests.
- Developed internal ticketing system to organize support requests efficiently.
- Documented issues and developed reference training material for clients and support staff, facilitating knowledge transfer and effective problem resolution.
- Escalated complex issues to overseas engineers, and tracked follow-up.
- Provisioned, staged, tested, packed, shipped complete POS system hardware packages to clients across US.
IT Supervisor & Operations Support
Globalmspro
New Bedford, Massachusetts
01.2018 - 12.2022
- Maintained and troubleshot PCs, POS systems, laptops, inventory and barcode scanners, VOIP system, and security camera systems to ensure operational efficiency across four retail locations
- Provided ongoing technical support for hardware, software, peripherals, and business systems
- Administered ERP system functions, managing users and permissions, item records, and double-entry accounting transactions to support accurate financial reporting
- Generated financial and stock reports, including P&L, balance sheet, and shrinkage, to provide management with insights for informed decision-making
Skills
- Desktop/remote support
- Hardware, software, network troubleshooting
- ERP administration
- System deployment
- Ticketing systems
- Data migration
- Customer communication
- Attention to detail
Timeline
Bank Teller
Citizens Bank
02.2025 - Current
Freelance Technician
Hellotech
02.2023 - Current
Lead Support Specialist
Softpro Solutions
10.2018 - 03.2025
IT Supervisor & Operations Support
Globalmspro
01.2018 - 12.2022