Playing the Drums
Jacob Schneider
IT Subject Matter Expert | IT Support | Costumer Service | Bank Teller
Omaha,NE
Summary
I've been working with computers since I was in the fifth grade and I always had a knack for troubleshooting any system Windows or Mac. I have a broad knowledge of how many different aspects of computers work, and I pride myself on being able to fix most problems that come my way. I also enjoy building high performance gaming PCs.
Experienced Bank Teller with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. I greet all my customers with a smile and always try to recognize what they may be going through in their lives.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. However my skills shine through the most when I am operating in an IT support environment.
Overview
10
10
years of professional experience
Work History
Bank Teller
Plattsmouth State Bank
Plattsmouth, NE
01.2016 - 01.2020
- Assisted customers with setting up or closing accounts and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Prepare and verify cashier's checks.
- Count, verify, and post armored car deposits.
- Monitor bank vaults to ensure cash balances are correct.
- Carry out special services for customers, such as ordering bank cards and checks.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Resolve problems or discrepancies concerning customers' accounts.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Issue checks to bond owners in settlement of transactions.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Prepare work schedules for staff.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Identify transaction mistakes when debits and credits do not balance.
- Sort and file deposit slips and checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Perform clerical tasks, such as typing, and filing.
Assistant Manager
Joseph A. Bank Clothiers
Papillion, NE
01.2012 - 01.2013
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Inventory stock and reorder when inventory drops to a specified level.
- Enforce safety, health, and security rules.
- Keep records of purchases, sales, and requisitions.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Review inventory and sales records to prepare reports for management and budget departments.
Delivery Driver
Lighthouse Pizza
Omaha, NE
01.2012 - 01.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Assisted warehouse staff with tasks during downtime.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Bartender
Ak-Sar-Ben Cinema
Omaha, NE
01.2010 - 01.2011
- Check identification of customers to verify age requirements for purchase of alcohol.
- Balance cash receipts.
- Serve wine, and bottled or draft beer.
- Slice and pit fruit for garnishing drinks.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Clean glasses, utensils, and bar equipment.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Prepare snacks
- Clean bars, work areas, and tables.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Arrange bottles and glasses to make attractive displays.
- Collect money for drinks served.
- Take beverage orders from serving staff or directly from patrons.
- Serve snacks or food items to customers seated at the bar.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
IT Subject Matter Expert
Plattsmouth State Bank
Plattsmouth, NE
01.2006 - 01.2008
- Installed and configured new computer systems that were replacing older systems.
IT Subject Matter Expert
Plattsmouth Community School District
Plattsmouth, NE
01.2004 - 01.2005
- Installed and configured new computer systems that were replacing older systems.
Education
High School Diploma -
Plattsmouth High School
Plattsmouth, NE 01.2008 - 05.2008
Skills
50 WPM typing speed
Cash counting
Deposit and withdrawal management
Relationship building and management
Compliance, banking laws and regulations
Transaction processing
Account updating
Customer relationship development
Rapid data entry skills
Financial services
Banking
Cheerful
Cash handling expertise
Technical issues analysis
Desktop support
Data recovery
Software diagnosis
Mac systems
PC component diagnostics
Technical Support
Windows 10
Issue troubleshooting
Customer service expert
Application support
Microsoft Office
Helpdesk call support
Hardware upgrades
TCP/IP
Operating system management
Backup and recovery
Accomplishments
Marching Band (Drumline) Captain @ Plattsmouth High School for 2 Years
Leadership Cadre @ Plattsmouth High School for 4 Years
Interests
Timeline
Bank Teller
Plattsmouth State Bank
01.2016 - 01.2020
Assistant Manager
Joseph A. Bank Clothiers
01.2012 - 01.2013
Delivery Driver
Lighthouse Pizza
01.2012 - 01.2013
Bartender
Ak-Sar-Ben Cinema
01.2010 - 01.2011
High School Diploma -
Plattsmouth High School
01.2008 - 05.2008
IT Subject Matter Expert
Plattsmouth State Bank
01.2006 - 01.2008
IT Subject Matter Expert
Plattsmouth Community School District
01.2004 - 01.2005