Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayanne Rodriguez

Patient Service Representative
San Jose,CA

Summary

Attention detail oriented individual who works in a timely manner, and is time punctual. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Rain Tree Software.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Service Representative

California Rehab & Sports Therapy
11.2021 - Current
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Balanced deposits and credit card payments each day.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Used Rain Tree to schedule appointments.
  • Investigated insurance claims denials and appeals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Caregiver

Senior Helpers
05.2020 - 01.2021
  • Monitored clients' overall health and well-being and noted significant changes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with daily living activities, running errands, and household chores
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Billing Representative

Verity Medical Foundation
06.2018 - 06.2019
  • Printed claims to send to each insurance company based off primary or secondary insurance and addresses.
  • Arranged patient billing records for requests of attorney offices.
  • Entering patient procedure and office ticket charges.
  • Changed form of pay from insurance to patient, insurance to insurance, or patient to insurance on claims
  • Enter new patients on IDX system, updated existing patients
  • Edit encounters/transactions (diagnosis, date received of charge ticket)

Education

Diploma of Completion - Medical Administrative Assistant

Carrington College
San Jose, CA
09.2023

Certification of Completion., Medical Billing And Coding - undefined

Institute For Business And Technology
06.2019

High School Diploma - undefined

Del Mar High School
06.2014

Skills

  • Patient Greeting
  • Office Administration
  • Medical Billing
  • Payment Collection
  • Patient Registration
  • Customer Service
  • Multi-Line Telephone Systems
  • Appointment Scheduling
  • Patient Care and Confidentiality
  • Rain Tree and IDX System Software Expert
  • Patient Engagement
  • HIPAA Compliance
  • 50 WPM Typing Speed
  • Patient Engagement
  • HIPAA Compliance
  • 50 WPM Typing Speed

Certification

Certified National Certified Insurance and Coding Specialist - Expires

Timeline

Patient Service Representative

California Rehab & Sports Therapy
11.2021 - Current

Caregiver

Senior Helpers
05.2020 - 01.2021

Billing Representative

Verity Medical Foundation
06.2018 - 06.2019

Diploma of Completion - Medical Administrative Assistant

Carrington College

Certification of Completion., Medical Billing And Coding - undefined

Institute For Business And Technology

High School Diploma - undefined

Del Mar High School

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Rayanne RodriguezPatient Service Representative