Cristian Castro
Des Moines
Summary
Dynamic Pricing Data Specialist with extensive experience at Hy-Vee, adept at leveraging data analysis and customer service skills to enhance pricing strategies and operational efficiency. Proven track record in managing teams and ensuring high customer satisfaction, while utilizing Microsoft Office for reporting and data management. Committed to driving results and improving service quality.
Overview
9
9
years of professional experience
Work History
Pricing Data Specialist
Hyvee
05.2020 - 12.2025
- Collected, maintained, and analyzed pricing data across multiple departments to ensure accurate and competitive pricing throughout the store.
- Utilized Hy-Vee’s internal pricing software and POS systems to enter and verify price changes, ensuring consistency across in-store signage and digital platforms.
- Assisted with auditing product pricing and signage for compliance with store policies and regulatory standards.
- Generated pricing reports and provided insights to support sales strategies and margin improvements.
Aisles Online Manager
Hyvee
01.2025 - 08.2025
- Managed daily operations of Hy-Vee’s Aisles Online department, overseeing online order fulfillment, customer service, and team performance.
- Supervised and scheduled a team of personal shoppers and delivery drivers to ensure timely, accurate order preparation and delivery.
- Maintained high customer satisfaction by resolving issues quickly and ensuring product quality and order accuracy.
- Trained new team members on order systems, product handling procedures, and customer service standards.
Customer Service Representative
Hyvee
03.2017 - 04.2020
- Delivered friendly, efficient customer service while handling inquiries, returns, complaints, and special requests at the customer service desk.
- Processed transactions including money orders, bill payments, lottery sales, and Western Union transfers in accordance with company and state regulations.
- Handled cash register operations, returns, and exchanges with accuracy and integrity.
- Trained new front-end staff on customer service protocols, point-of-sale systems, and store policies.
Education
Abraham Lincoln High School
Des Moines, IA05.2019
Skills
- Customer service
- Data entry
- Scheduling
- Microsoft office proficiency
- Communication
Timeline
Aisles Online Manager
Hyvee
01.2025 - 08.2025
Pricing Data Specialist
Hyvee
05.2020 - 12.2025
Customer Service Representative
Hyvee
03.2017 - 04.2020
Abraham Lincoln High School
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