Arkelino Hila

Client Engagement & Product Delivery

• Served as a primary point of contact for client discussions on TBA pricing, Agency MBS data, market color, and structured finance workflows , delivering clear explanations of methodologies and data structure.
• Led over 10 client demos, internal presentations, and product walkthrough , explaining data logic and demonstrating value to stakeholders across trading desks, risk teams, and analytics groups.
• Achieved 92%+ challenge turnaround within 24-hour SLA , ranking among the top for customer service and accuracy.

Product Development & Technical Collaboration

• Played a core role in designing the live TBA Pricing Dashboard , shaping user requirements, interface logic, data structure, and workflow configurations in collaboration with developers.
• Drove cross-functional coordination across product, engineering, QA, business development , and senior leadership to ensure smooth build, testing, rollout, and client adoption.
• Supported automation-readiness by improving data validation, pricing logic, and coverage of market color across payups by 90%, WALA, coupon cohorts, and 10 new story categories.

Workflow Design & Operational Efficiency

• Built structured processes and daily coverage workflows for a small overseas support team, improving accuracy and streamlining operational response.
• Reduced valuation challenges from 1,500+ per month to under 250 , driven by stronger methodology, coverage expansion, and better communication with auditors and clients.
• Managed ongoing vendor relationship with TREPP , ensuring alignment on data quality, coverage, and delivery requirements.

Cross-Sales & Internal Enablement

• Partnered with business development to refine messaging, methodology explanations, and value propositions for structured products solutions.
• Published internal content—including an article on AI's impact on Agency MBS processes —strengthening product positioning and thought leadership.

Tools

• Daily use of SQL for data extraction, validation, and building internal tools.
• Strong understanding of APIs, feeds, and enterprise data delivery models (not hands-on coding—business-level expertise).
• Platforms: Oracle SQL, Microsoft Office package, Intex, internal systems.
• Designed core structure, logic, and interface requirements.
• Collaborated with development team from concept → build → testing → demo → rollout.
• Brought transparency and real-time capability to TBA pricing, strengthening commercial value and client adoption.
• Expanded story categories, WALA segmentation, and market color coverage.
• Meaningfully improved pricing quality and reduced error rates.
• Supported both internal stakeholders and auditors with clear, defensible methodology.
• Authored an internal article on the role of AI in Agency MBS workflows, contributing to strategic conversations around modernizing structured finance.

• Supported daily agency MBS pricing and reference data validation for the operations team.
• Conducted research on market volatility, spreads, and rate movements , summarizing insights for valuation analysts.
• Gained foundational experience with internal data pipelines, pricing workflows, and SQL-based data extraction.