Kathryn Billeck
Sturtevant,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
43
43
years of professional experience
Work History
Aftermarket Pricing Specialist
SKF Group
07.2019 - Current
- Researched and evaluated potential new markets and products.
- Generated reports to support development and implementation of marketing plans.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Utilized specialized software to capture and process data.
Aftermarket Sales Support
SKG Group
09.2017 - 07.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Inside Sales Supervisor
SKF Group
09.2015 - 09.2017
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
- Oversaw team of 4 inside sales representatives and led staff to exceed sales goals.
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
- Worked closely with other departments to promote products and marketing campaigns.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
Aftermarket Customer Service Supervisor
SKF Group
05.2006 - 09.2015
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Master Tax Advisor
H R Block
12.1981 - 04.2011
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits.
- Researched complex tax issues utilizing online resources and professional tax software.
- Utilized tax software to prepare returns and meet deadlines.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Calculated estimated tax payments for clients.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared US, multistate, and international tax returns for business clients.
Education
High School Diploma -
Zion Benton Township High School
Zion IL05.1976
Skills
- Goal Setting
- Pricing Research
- Problem Solving
- Process Improvement
- Conflict Resolution
- Adaptability
- Training and Mentoring
- Organizational Skills
- Time Management
- Attention to Detail
- Relationship Building
- Performance Measurement
- Continuous Improvement
- Client Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Aftermarket Pricing Specialist
SKF Group
07.2019 - Current
Aftermarket Sales Support
SKG Group
09.2017 - 07.2019
Inside Sales Supervisor
SKF Group
09.2015 - 09.2017
Aftermarket Customer Service Supervisor
SKF Group
05.2006 - 09.2015
Master Tax Advisor
H R Block
12.1981 - 04.2011
High School Diploma -
Zion Benton Township High School
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