Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Cervantes

Redwood City,CA

Summary

Dynamic Roadside Assistance Technician at Ozark, recognized for exceptional customer service and adept vehicle diagnostics. Enhanced company reputation through effective communication and a high success rate in on-site problem resolution. Proven reliability and teamwork skills contributed to operational efficiency and customer loyalty in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Roadside Assistance Technician

Ozark
12.2024 - Current
  • Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
  • Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
  • KeyPressured work environment adaptability, swiftly shifting between multiple tasks without sacrificing attention to detail or customer satisfaction.
  • Utilized advanced diagnostic tools to quickly identify and resolve complex automotive problems onsite.
  • Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
  • Managed inventory of tools and equipment within the service truck, maintaining optimal functionality for efficient roadside assistance operations.
  • Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
  • Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
  • Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.

Driver/ Laborer

Junk King
04.2022 - 03.2024
  • Developed strong relationships with clients through professional communication and timely deliveries.
  • Consistently complied with all relevant regulations pertaining to commercial driving, cargo handling, and labor tasks.
  • Established rapport with colleagues from diverse backgrounds, fostering a collaborative work atmosphere.
  • Implemented GPS technology to efficiently plan routes, improving delivery times while minimizing mileage expenses.
  • Collaborated effectively with dispatchers to optimize routes and schedules based on daily priorities.
  • Assisted with labor tasks as needed, contributing to overall project completion and success.
  • Demonstrated flexibility in adjusting schedules or adapting plans according to changing circumstances.
  • Navigated challenging weather conditions, adapting driving techniques for safe transportation of goods and personnel.

Delivery Driver

DoorDash
07.2020 - 10.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Laborer

Local 261
02.2015 - 06.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.

Education

General Education

Woodside High School
Redwood City, CA
05.2003

Skills

  • Vehicle diagnostics
  • Equipment maintenance
  • Customer service
  • Roadside assistance
  • Time management
  • Problem solving
  • Effective communication
  • Safe driving practices
  • Heavy lifting
  • Teamwork
  • Teamwork and collaboration
  • Hardworking and dedicated
  • Reliability
  • Work area cleanliness

Languages

Spanish
Full Professional

Timeline

Roadside Assistance Technician

Ozark
12.2024 - Current

Driver/ Laborer

Junk King
04.2022 - 03.2024

Delivery Driver

DoorDash
07.2020 - 10.2022

Laborer

Local 261
02.2015 - 06.2017

General Education

Woodside High School

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Cristian Cervantes