Summary
Overview
Work History
Timeline
Generic

Cristian Chavez

Summary

Experienced with overseeing center operations and ensuring efficient workflow management. Utilizes strategic planning to enhance service delivery and team productivity. Proven success in understanding company core values and developing staff to ensure successful results.

Overview

8
8
years of professional experience

Work History

Center Operations Manager I

Octapharma Plasma
Las Vegas, NV
12.2024 - Current
  • Oversaw daily operations to ensure compliance with safety regulations and operational standards.
  • Developed and trained employees to enhance team performance and service quality.
  • Streamlined workflow processes, resulting in increased efficiency and improved donor satisfaction.
  • Managed inventory control, product shipments, equipment readiness, and facility operations to optimize supply chain operations and reduce waste.

Supervisor

Octapharma Plasma
Las Vegas, NV
10.2022 - 12.2024
  • A Designated Trainer that successfully upholds standards through active coaching and developing.
  • Correctly performs venipunctures and plasma collection by comprehending current regulatory guidelines.
  • Oversees all donor center personnel to increase staff productivity and produce a professional environment.
  • Ensures donation process is efficient and makes accurate adjustments when necessary to resolve complex equipment alarms or donor issues.
  • Maintains compliance with departmental procedures and assists team in other areas to meet the need of the business.
  • Coordinates monthly observations and performs performance reviews of donor center staff.

Client Service Representative

Bank Of America
Las Vegas, NV
05.2021 - 04.2022
  • Deliver a positive, differentiated service in a confident and effective way that improves clients financial lives.
  • Dependable team-player attitude with an understanding that calls must be handled immediately by using resources and innovative technology to troubleshoot and optimize the client experience.
  • Engage with clients - begin a conversation, anticipate what questions a client will have, actively share information, build rapport, and handle objections.
  • Understanding life events that impact a clients financial situation and prepare to actively advise, analyze and resolve complex client problems through creative solutions.
  • Process transactions accurately and efficiently based on established policies and procedures by informing and educating clients on how to use simple methods via mobile applications.

Key Holder

Urban Outfitters
Las Vegas, NV
06.2018 - 03.2021
  • Drove sales through genuine client connections by representing as a brand ambassador that reflects company values.
  • Collaborated with the store manager in daily supervision of store operations and participated with opening and closing office procedures and operational tasks and projects while staying current and contributing to share information with the team.
  • Supports the overall store by setting a fun and energetic pace to accomplish operational and visual objects by effectively executing shipment, processing, restocking and placing products to maintain display standards.
  • Leads by example with coaching on hand and participates as floor service supervisor while maintaining zone and sales floor needs.
  • Adheres to safety standards, inventory accuracy, reduction of product loss and upholds company policy and procedures by educating associates and onboarding of new hires.

Timeline

Center Operations Manager I

Octapharma Plasma
12.2024 - Current

Supervisor

Octapharma Plasma
10.2022 - 12.2024

Client Service Representative

Bank Of America
05.2021 - 04.2022

Key Holder

Urban Outfitters
06.2018 - 03.2021
Cristian Chavez