Cristian Cordero-Cordero
Las Vegas
Summary
Proven track record in maintaining pristine environments and enhancing customer satisfaction, demonstrated during Skilled in cleanliness and hygiene, I excel in spill clean-up and ensuring client delight. My strong work ethic and safety awareness have consistently contributed to superior workplace standards and guest experiences.
Overview
14
14
years of professional experience
Work History
Customer Service Coordinator
Mastercorp Commercial Services
Las Vegas, NV
01.2025 - Current
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Managed scheduling of service teams to ensure timely execution of client requests.
- Developed training materials for new staff to improve onboarding efficiency and service quality.
- Implemented feedback mechanisms to gather client insights and drive service improvements.
- Work with manager on placing Monthly orders.
- Doing new hires applications.
- communicating with customers when they have complaints.
- Managing Orange QC system creating tickets closing tickets for any work orders and assigning them to proper employee.
Customer Service Representative
Waxie Sanitary Supply
Las Vegas, NV
10.2020 - 10.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Billing and checking in drivers
- Covering for manager during vacation sick time
Receptionist
Waxie Sanitary Supply
Las Vegas, NV
08.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Porter
Master Corporation
Las Vegas Nv
07.2017 - 12.2017
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping, and window-cleaning.
Porter
Millard Mall Services
08.2015 - 07.2017
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Porter
Able Building Maintenance
Las Vegas, NV
05.2015 - 11.2016
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
Janitorial Worker
Iss Janitorial Services
Las Vegas, NV
12.2011 - 04.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Kept building spaces premises clean inside and outside.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
High School Diploma -
Clark High School
Las Vegas, NV06-2011
Skills
- Safety awareness
- Worksite safety
- Cleanliness and hygiene
- Ensuring customer satisfaction
- Janitorial duties
- Spill clean-up
- Complaint handling
- Positive and constructive feedback
- Staff training
- Customer focus
- Customer service excellence
- Documentation
Languages
Spanish
English
Timeline
Customer Service Coordinator
Mastercorp Commercial Services
01.2025 - Current
Customer Service Representative
Waxie Sanitary Supply
10.2020 - 10.2025
Receptionist
Waxie Sanitary Supply
08.2019 - 10.2020
Porter
Master Corporation
07.2017 - 12.2017
Porter
Millard Mall Services
08.2015 - 07.2017
Porter
Able Building Maintenance
05.2015 - 11.2016
Janitorial Worker
Iss Janitorial Services
12.2011 - 04.2015
High School Diploma -
Clark High School