Judith Just
Bremerton,WA
Summary
Hardworking with 15 years of customer service experience. Assigned inventory and restocking responsibilities. Skilled at working from written and oral instructions. Experience interacting with customers on assigned projects from start to finish. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
16
16
years of professional experience
Work History
Customer Service Coordinator
TJ Maxx, TJX Companies
Silverdale, Washington
04.2024 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed refunds and exchanges according to company policy.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Able to explain and promote the company credit card.
- Learning how to handle cash office duties for the store.
General Helper
C Just Construction
Bremerton, WA
06.2009 - Current
- Loaded, unloaded, and moved materials within the facility.
- Followed all safety protocols while performing tasks assigned by supervisors.
- Showed up for shift on time, dressed appropriately, and eager to perform all required tasks.
- Maintained cleanliness and organization of customer and employee areas.
- Collected debris from work areas throughout the day.
- Moved furniture around the building when requested.
- Organized and cleaned work area and tools.
Education
High School Diploma -
Olympic High School
Bremerton, WA06-2009
Skills
- Strong Work Ethic
- Supply Organization
- Managed Inventory
- Interpersonal Skills
- Safety Awareness
- Problem-Solving
- Time Management Abilities
- Customer service
- Conflict resolution
- Transaction processing
- Quality control
- Employee training
- Customer relationship management
- Product knowledge
- Performance monitoring
- Effective communication
Timeline
Customer Service Coordinator
TJ Maxx, TJX Companies
04.2024 - Current
General Helper
C Just Construction
06.2009 - Current
High School Diploma -
Olympic High School