VICTORIA ROSS
Raleigh,United States
Summary
Knowledgeable Customer Service Specialist with comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Harlow Hair Extensions and Color
02.2023 - Current
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
Server
Bru's Public House
09.2021 - 06.2023
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Education
Bachelor of Science - Business Management
East Carolina University
Greenville, NC12-2025
Skills
- Complaint Handling
- Quality Assurance
- Retail experience
- Customer service excellence
- Customer Service
- Customer-focused
- Problem-Solving
- Time Management
- Decision-Making
- Strong Work Ethic
- Hospitality service expertise
- Memory retention
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Coordinator
Harlow Hair Extensions and Color
02.2023 - Current
Server
Bru's Public House
09.2021 - 06.2023
Bachelor of Science - Business Management
East Carolina University
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