Moamen Mohamed
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
American Airlines
Arrington
08.2023 - Current
Gate CSCs are responsible for all flight activity in their zone. This includes, but is not limited to, ensuring on time departures, and ensuring that inbound aircraft are met in a timely manner. Gate CSCs should also be aware of misconnects, SSRs, and UMNRs as they relate to the flights in their zones. In the event of IROPS The CSC overseeing PAC are responsible for, but not limited to, supervising PAC agents, responding to customer related issues/concerns, and coordinating proper staffing in the event of IROPS. CSCs are required to provide a turnover to the incoming CSC during shift change.
Education
Master of Science - International/Global Studies
Northeastern University
Boston, MA04-2026
Skills
- Customer service
- Customer service excellence
- Complaint handling
- Complaint resolution
- Handling escalations
- Conflict resolution
- Documentation
- Documentation skills
- Performance monitoring
- Quality assurance
- Project management
- Team collaboration
- Schedule coordination
- Employee scheduling
- Workflow management
- Team building
- Team building and leadership
- Training and coaching
- New hire training
- Talent development
- Talent allocation
- Coordinating service initiatives
- Cross-cultural communication
- Verbal and written communication
- Public speaking
- Focused on customer satisfaction
- Customer focused
- Microsoft Office
- Data analysis
- Information security
- Meticulous attention to detail
- Administrative support
- Deadline oriented
- Policy enforcement
- Meticulous attention to detail
Accomplishments
- GSC - Ground Security Coordinator.
Timeline
Customer Service Coordinator
American Airlines
08.2023 - Current
Master of Science - International/Global Studies
Northeastern University