
Gate CSCs are responsible for all flight activity in their zone. This includes, but is not limited to, ensuring on time departures, and ensuring that inbound aircraft are met in a timely manner. Gate CSCs should also be aware of misconnects, SSRs, and UMNRs as they relate to the flights in their zones. In the event of IROPS The CSC overseeing PAC are responsible for, but not limited to, supervising PAC agents, responding to customer related issues/concerns, and coordinating proper staffing in the event of IROPS. CSCs are required to provide a turnover to the incoming CSC during shift change.