Cristian Correa
Pawtucket
Summary
Motivated professional with over 10 years of experience in customer service and sales across fast-paced environments. Skilled in building positive customer relationships, resolving issues efficiently, and supporting team goals. Strong background in cash handling, product knowledge, and maintaining organized, visually appealing workspaces. Reliable, adaptable, and committed to delivering excellent service. Seeking a part-time retail position where I can contribute strong communication, customer focus, and a positive attitude.
Overview
14
14
years of professional experience
Work History
Float banker
TD Bank
Providence
10.2024 - Current
- Customer service and sales: Advise customers on banking solutions, build relationships, and promote products and services.
- Transaction processing: Handle a variety of teller duties such as deposits, withdrawals, and check cashing.
- Subject matter expert: Act as a resource for both customers and colleagues, providing information on TD's policies and procedures.
- Proactive engagement: Use customer relationship management (CRM) tools to identify needs, lead outbound sales, and assist with loan product applications.
- Flexibility: Travel to different branches as needed to cover staffing shortages.
- Compliance: Ensure transactions and interactions align with the bank's operational policies and procedures.
Banker
Citizens Bank
06.2023 - 10.2024
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Store Manager
DKNY
11.2021 - 01.2023
- Accomplishments: quarter over quarter improvements in company KPI’s, regional leader in customer acquisition, top performing results for fiscal October 2022 reaching #1 worldwide performance for sales to goal and top 10 company wide for quarter 3 2022.
- Managing day to day sales and operations
- Achieve exemplary customer service
- Follow company initiatives to achieve daily, weekly, monthly and quarterly sales goals
- Build a network of clientele and leverage social media and other platforms to connect with clients virtually and increase store sales volume via virtual selling models
- Staff, train and develop store teams
- Oversight of operational tasks such as payroll management and scheduling, staffing, cash management and paperwork
- Analyzing traffic trends and business forecasts to appropriately staff and schedule the store
- Ownership of the merchandise life cycle including shipment processing, physical inventory results, visual merchandising, POS accuracy
Assistant Store Manager
DKNY
11.2021 - 03.2022
Sales Manager
Sunglass Hut
05.2014 - 11.2021
- Develop vast knowledge of current product
- Process and order inventory to maximize profitability
- Assist customers and ensure friendly and individualized customer experiences
- Develop store strategic plans to achieve financial results
- Drive sales by continuously identifying growth opportunities for individual and oersonal results
- Network, recruit, and hire to staffing needs
- Leverage company training materials for onboarding and consistent education
Sales Supervisor
Sunglass Hut
05.2014 - 09.2019
Stock Associate
Kmart
12.2013 - 02.2017
Retail Associate
Hollister, Co.
01.2012 - 05.2012
Education
Fashion Merchandising and Retailing -
Johnson & Wales University
Business Management -
Community College of Rhode Island
Skills
- Prospect Calling
- Cross-Selling and Partner Referrals
- CRM Systems
- Financial Institution Regulations
- Customer service
References
available upon request
Timeline
Float banker
TD Bank
10.2024 - Current
Banker
Citizens Bank
06.2023 - 10.2024
Store Manager
DKNY
11.2021 - 01.2023
Assistant Store Manager
DKNY
11.2021 - 03.2022
Sales Manager
Sunglass Hut
05.2014 - 11.2021
Sales Supervisor
Sunglass Hut
05.2014 - 09.2019
Stock Associate
Kmart
12.2013 - 02.2017
Retail Associate
Hollister, Co.
01.2012 - 05.2012
Fashion Merchandising and Retailing -
Johnson & Wales University
Business Management -
Community College of Rhode Island