Rebeca White
Nebraska City,NE
Summary
Results-oriented banking professional experienced with more than 20 years handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
11
11
years of professional experience
Work History
AB-ME Banker Bilingual
Chase Bank
Baton Rouge, LA
03.2024 - 12.2024
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Assisted customers by answering banking questions and recommending solutions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Senior Program Executive
INCAE NICARAGUA
MANAGUA, NICARAGUA
01.2022 - 03.2024
- Provided guidance and support to students in the program, including answering questions about course requirements, degree plans, and registration procedures.
- Coordinated with faculty members to ensure that curriculum standards are met.
- Managed communication between faculty members, administrators, staff members, and external organizations regarding program initiatives.
- Explained program offerings and requirements to participants and answered related questions.
Daycare Teacher
AMITE CHRISTIAN ACADEMY
Denham Springs, LA
01.2023 - 02.2024
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Participated in staff meetings and professional development workshops.
Account Manager
Hilton Hotels Corporation
MANAGUA, NICARAGUA
06.2019 - 09.2019
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Maintained accurate records of all customer interactions in the CRM system.
Private Banking Relationship Manager
BANCO DE FINANZAS
MANAGUA, NICARAGUA
03.2017 - 05.2019
- Managed client relationships through regular meetings in order to identify opportunities to increase assets under management.
- Maintained accurate records of all client interactions including investment decisions made by clients.
- Ensured that all documentation related to private banking accounts were completed accurately prior to opening accounts.
- Prepared presentations highlighting key features of different products offered by the bank.
Business Executive
LAFISE BANK
MANAGUA, NICARAGUA
01.2015 - 02.2017
- Developed and implemented business strategies, plans and procedures to maximize profitability.
- Created and maintained relationships with key clients for new business opportunities.
- Coordinated meetings between senior management teams to discuss corporate objectives and goals.
- Analyzed financial reports to track performance against objectives, making adjustments to strategies as necessary.
Cash Management Specialist
LAFISE BANK
MANAGUA, NICARAGUA
02.2014 - 12.2014
- Provided guidance on banking regulations, internal controls, and risk management practices.
- Prepared monthly reports on cash activity for senior management review.
- Collaborated with other departments to resolve issues that may impact the company's ability to access funds or make timely payments.
Education
MBA - Business Administration And Management
UNICIT
NICARAGUA06-2017
MBA - Marketing Management And Research
UNICIT
NICARAGUA06-2014
MBA - Banking And Financial Support Services
UCA
Nice, CA01-2005
Skills
- Bank Sales
- CRM Systems
- Cross-Selling and Partner Referrals
- Banking relationship management
- Consumer Banking
- Prospect Calling
- Customer Service
- Opening and closing procedures
- Financial Institution Regulations
- Products and Services Knowledge
- Dual Control Vaults
- Customer Relationship Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Rebeca White
- My greatest satisfaction is connecting with all my clients at various professional levels to provide them with all my experience in financial services.
References
References available upon request.
Timeline
AB-ME Banker Bilingual
Chase Bank
03.2024 - 12.2024
Daycare Teacher
AMITE CHRISTIAN ACADEMY
01.2023 - 02.2024
Senior Program Executive
INCAE NICARAGUA
01.2022 - 03.2024
Account Manager
Hilton Hotels Corporation
06.2019 - 09.2019
Private Banking Relationship Manager
BANCO DE FINANZAS
03.2017 - 05.2019
Business Executive
LAFISE BANK
01.2015 - 02.2017
Cash Management Specialist
LAFISE BANK
02.2014 - 12.2014
MBA - Business Administration And Management
UNICIT
MBA - Marketing Management And Research
UNICIT
MBA - Banking And Financial Support Services
UCA
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