Cristian Cortes
Los Angeles,California
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase Bank
06.2023 - Current
- Initiate and approve wires up to $250,000 for customers
- Referring customers with financial advisor, branch manager, and private client banker by analyzing their financial information
- Engage in lasting relationships with customers in order to promote products that fit their needs throughout the year
- Help with product origination, replacement, and closure (bank accounts, credit/debt cards)
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns to prevent loses.
Special Service Specialist
Home Depot
11.2021 - Current
- Answer customer/associates questions using tools provided as well as communicating with mangers and associates
- Assist customers by placing orders raging from $100- $10,000 to increase our daily goal of $100,000 sale goal
- Risk awareness during returns and placing/releasing orders to avoid fraud/ potential loses while maximizing revenue
- Increased customer satisfaction ratings over 85% weekly by effectively answering questions, suggesting effective solutions and resolving issues quickly
Teller
Wells Fargo
03.2022 - 06.2023
- Promote digital options to customers for faster service
- Learn basic terminologies; fundamental for customer interaction for resources/products/questions
- Work with branch manager, bankers, and teller everyday to exceed customer experience
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified signatures on checks against those on file and customer's history to prevent fraud.
- Prepared official checks for customer and internal bank needs.
Cashier
Ralphs Grocery Store
01.2020 - 01.2022
- Promoted online services during my time on the floor/cashier to increase our online sales
- Picked items with 95% accuracy, staged order under 30 minutes after being placed, and delivered to a customer's vehicle in under 4 minutes after checking in
- Helped reduce lines and wait time by 30% as back up cashier
- Multi tasking between order filler, cashier, and self checkout.
UCLA Anderson Cafe Cashier
01.2019 - 01.2022
- Fast paced, multi-tasking (barista, cashier, sandwich maker, etc.)
Ignite Fellow
Teach For America
- Plan lessons for students relating to school agenda weekly
- Help increase math score by 10+%
- Communication with school trainers to meet goals
- Create a safe and engaging place for students to participate and practice concepts
Education
Bachelor of Science - Anthropology B.S.
University of California, Los Angeles (UCLA)
Skills
- Product Promotion
- Employee Training Assistance
- Customer Retention
- Decision-Making
- Risk Mitigation
- Excellent Communication
Timeline
Associate Banker
Chase Bank
06.2023 - Current
Teller
Wells Fargo
03.2022 - 06.2023
Special Service Specialist
Home Depot
11.2021 - Current
Cashier
Ralphs Grocery Store
01.2020 - 01.2022
UCLA Anderson Cafe Cashier
01.2019 - 01.2022
Ignite Fellow
Teach For America
Bachelor of Science - Anthropology B.S.
University of California, Los Angeles (UCLA)
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