Lana Vanderhoff
Fort Mill,SC
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase Bank
New York, NY
09.2022 - 07.2025
- Created a welcoming branch environment by greeting clients, managing lobby flow, and coordinating appointments
- Assisted clients with daily transactions and educated clients on digital self-service tools, including mobile banking, online banking, and ATMs
- Connected clients with internal experts to support their financial goals
- Supported branch operations by handling cash devices, including vaults and ATMs, in accordance with procedures
- Monitored transactions for potential fraudulent activities to safeguard customer accounts and assets
Licensed Real Estate Agent
HighLine Residential
New York, NY
11.2021 - 11.2022
- Generated and managed a pipeline of assigned and in-house leads
- Conducted property showings and hosted open houses to drive client acquisition
- Built and maintained client relationships to support repeat and referral business
- Guided clients through the application process to successful transactions
- Prepared and presented comparative market analyses (CMAs) to support pricing and sales strategy
Shift Supervisor
CVS Health
New York, NY
10.2020 - 12.2021
- Led daily store operations in line with company policy, including both opening and closing procedures
- Supervised and led team members by assigning tasks and ensuring follow-through
- Communicated expectations and updates clearly between management and staff
- Resolved customer questions and concerns in line with company policies
- Ensured accurate pricing, shelf stocking, and overall store organization
Shift Leader
Chick-fil-A
Charlotte, NC
09.2016 - 10.2020
- Supported day-to-day operations in a high-volume, fast-paced restaurant environment
- Led shifts as a key holder, including opening and closing responsibilities
- Trained and onboarded new hires, setting performance and service standards
- Counted cash drawers, balanced tills, and finalized end-of-day reports
- Fostered a positive, team-oriented work environment through clear communication and leadership
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NCNew York State Real Estate License -
The New York State Department of State
New York, NYSkills
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Fraud identification
- Product promotion
Timeline
Associate Banker
JPMorgan Chase Bank
09.2022 - 07.2025
Licensed Real Estate Agent
HighLine Residential
11.2021 - 11.2022
Shift Supervisor
CVS Health
10.2020 - 12.2021
Shift Leader
Chick-fil-A
09.2016 - 10.2020
High School Diploma -
Ardrey Kell High School
New York State Real Estate License -
The New York State Department of State