Daija Wise
Rosedale,MD
Summary
Experienced, organized and dependable banking professional with over 10 years of experience. Successful at managing multiple priorities with a positive attitude. Strong knowledge of branch operations, cash handling, risk management, and internal controls, with a proven ability to adapt, support team members, and maintain operational accuracy while delivering exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Perry Hall, MD
2022.07 - Current
- Opened credit cards, checking, savings accounts, and CDs, based on each client’s financial needs and goals, following KYC procedures.
- Provided exceptional customer service and obtained all perfect surveys by active listening, empathizing, and showing genuine concern for client’s needs and concerns.
- Help prepare the branch for daily operations by ensuring teller stations and cash handling equipment are ready for client service.
- Participate in daily opening and closing procedures to ensure operational readiness.
- Effectively managed lobby traffic by greeting every client with a warm smile and welcome, checking clients into the waiting queue, and scheduling client meetings using LINQ on the branch tablet.
- Assisted clients over the phone with scheduling appointments and maintenance requests.
- Participate in cash audits, branch audits, and ATM audits to support accuracy, security, and regulatory compliance.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Identified cash discrepancies, investigated issues, and helped implement appropriate resolutions.
- Protect client information and safeguard bank assets by following security protocols, fraud prevention practices, and risk management procedures.
- Balanced and managed cash orders and shipments as vault teller to maintain financial accountability.
- Utilized branch gold box offers to make appropriate customer referrals to licensed bankers and advisors.
- Maintained Teller Cash Recycler by replenishing and balancing the TCR for accurate cash distribution, and to minimize delays.
- Accurately process, count, verify and balance cash transactions using Teller Express.
- Performed ATM custodian duties by settling ATMs in sole control and sometimes a dual control team, to verify cash balances.
- Supported coworkers by sharing knowledge and providing feedback to maintain smooth daily operations.
- Worked closely with leadership to maintain compliance with bank policies.
- Maintained strict deadlines when completing trainings and client follow ups.
- Actively contribute and participate in morning huddles.
- Made customer’s lives easier by helping clients at ATMs, and educating them on digital self-service tools like mobile deposits, long-term goals, and credit journey.
Senior Bank Teller
TRUIST
Reisterstown, Maryland
2021.02 - 2022.07
- Resolved customer questions with clear, professional communication.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Developed strong relationships with customers by providing exceptional customer service.
- Maintained cleanliness and organization of teller window areas during shifts.
- Coached and mentored junior tellers on best practices for customer service and processing transactions.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Handled complex transactions and provided backup support to other tellers as needed.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Performed basic administrative tasks by handling phone calls, inquiries, and emails.
- Handled complex transactions and provided backup support to other tellers.
- Took on additional shifts during busy periods to minimize staffing shortages. Sometimes traveling to multiple branch locations.
- Maintained accurate records of safe deposit boxes while accessing, client requests, and related documentation.
Lead Teller
Wells Fargo
Baltimore, MD
2018.04 - 2021.02
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Processed quarterly vault and ATM audits with zero error rate.
- Accurately balanced and replenished ATMs.
- Verified client identities and authorized access to safe deposit boxes while maintaining confidentiality and protecting client privacy.
- Processed wire transfers efficiently, ensuring timely and accurate fund transfers., stop payments and account transfers.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Greeted customers warmly upon entry, ensuring a positive first impression. with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Assisted customers with technical support inquiries.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Supported, trained and encouraged 5 employees to actively cross-sell financial institution service and product offerings.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
Education
Certificate - Cybersecurity
Thinkful Now Chegg Skills
Santa Clara, CAAssociate of Arts - Social Sciences
The Community College of Baltimore County
Essex, MDHigh School Diploma -
G.W. Carver Center For Arts And Technology
Baltimore, MDSkills
- Banking Policies and Regulatory Compliance
- Fraud Prevention and Risk Awareness
- Risk management and Internal Controls
- Transaction Accuracy and Cash Handling
- Documentation and reporting
- Time management and Organization
- Team Leadership and Operational Support
- Staff Training and Coaching
- Client Service and Problem Resolution
- Exceptional Customer Service
- Attention to detail and Accountability
- Adaptability and Problem Solving
- Incident Response and Management
- Conflict Resolution
- Active Listening and Empathy
- Communication and Teamwork
Timeline
Associate Banker
JPMorgan Chase
2022.07 - Current
Senior Bank Teller
TRUIST
2021.02 - 2022.07
Lead Teller
Wells Fargo
2018.04 - 2021.02
Certificate - Cybersecurity
Thinkful Now Chegg Skills
Associate of Arts - Social Sciences
The Community College of Baltimore County
High School Diploma -
G.W. Carver Center For Arts And Technology