Cristian De Los Santos
The Bronx,NY
Summary
Dedicated and highly motivated young adult seeking for opportunities in an organization that will teach me transferable skills as well as part-time and full-time employment. I am highly organized at maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgment and critical thinking abilities.
Overview
5
5
years of professional experience
Work History
Counselor
Boys and Girls Republic
- Counselor for summer Camp my occupation was to make sure the kids behave, if they didn’t behave my supervisor would call their parents.
Lead Teller Operations Specialist
KeyBank National Association
1 North Main Street Port Chester New York 10573
09.2024 - 11.2025
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on system processes and customer service best practices.
- Implemented workflow improvements to enhance transaction efficiency and accuracy.
- Conducted regular audits to maintain cash handling integrity and minimize discrepancies.
- Opening/closing procedures
- Maintained vault balances
- Kept inventory organized and accounted for
- Managed customer inquiries, resolving issues promptly to improve overall satisfaction.
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Reduced wait times for customers through streamlined transaction procedures and effective team coordination.
- Collaborated with colleagues on process improvements to enhance operational efficiency within the branch.
Bank Teller
CFSC THE CHECK CASHING PLACE
Bronx, NY
09.2022 - 01.2024
- I’m a great customer service representative, I take care of people questions, put myself into the customer position to better understand them and make sure they leave satisfied with the service I provide for them, I’m great at cash handling but always looking to improve myself.
Crew Member
Naya Express
New York, NY
09.2021 - 12.2022
- I were Serving people and maintaining the place of work.
Sales Associate
Burlington Stores
North Bergen, NJ
06.2020 - 12.2020
- I was at the cash register and a floor associate.
Education
High School - undefined
Aldai E. Stevenson High School
health of science
Allen school
Skills
- Interactive
- Communication
- Hard worker
- Computer skills
- Cash register
- Guest services
- Sales
- Basic math
- Microsoft Powerpoint
- Time management
- English
- Cash handling
- Business development
- Customer support
- Word processing
- Banking
- Customer service
- Restaurant experience
- Communication skills
- Bilingual
- Microsoft Excel
- Hotel experience
- Public speaking
- Organizational skills
- Spanish
- Financial services
- Hospitality
- Warehouse experience
- HIPAA
- Mental health support
- Counseling
- Skilled in intake interviewing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Lead Teller Operations Specialist
KeyBank National Association
09.2024 - 11.2025
Bank Teller
CFSC THE CHECK CASHING PLACE
09.2022 - 01.2024
Crew Member
Naya Express
09.2021 - 12.2022
Sales Associate
Burlington Stores
06.2020 - 12.2020
Counselor
Boys and Girls Republic
High School - undefined
Aldai E. Stevenson High School
health of science
Allen school