Cristian De Los Santos
The Bronx,NY
Summary
Dedicated and highly motivated young adult seeking for opportunities in an organization that will teach me transferable skills as well as part-time and full-time employment. I am highly organized at maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgment and critical thinking abilities.
Overview
5
5
years of professional experience
Work History
Counselor
Boys and Girls Republic
- Counselor for summer Camp my occupation was to make sure the kids behave, if they didn’t behave my supervisor would call their parents.
Lead Teller Operations Specialist
KeyBank National Association
09.2024 - 11.2025
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on system processes and customer service best practices.
- Implemented workflow improvements to enhance transaction efficiency and accuracy.
- Conducted regular audits to maintain cash handling integrity and minimize discrepancies.
- Opening/closing procedures
- Maintained vault balances
- Kept inventory organized and accounted for
- Managed customer inquiries, resolving issues promptly to improve overall satisfaction.
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Reduced wait times for customers through streamlined transaction procedures and effective team coordination.
- Collaborated with colleagues on process improvements to enhance operational efficiency within the branch.
Bank Teller
CFSC THE CHECK CASHING PLACE
09.2022 - 01.2024
- I’m a great customer service representative, I take care of people questions, put myself into the customer position to better understand them and make sure they leave satisfied with the service I provide for them, I’m great at cash handling but always looking to improve myself.
Crew Member
Naya Express
09.2021 - 12.2022
- I were Serving people and maintaining the place of work.
Sales Associate
Burlington Stores
06.2020 - 12.2020
- I was at the cash register and a floor associate.
Education
High School - undefined
Aldai E. Stevenson High School
health of science
Allen school
Skills
- Interactive
- Communication
- Hard worker
- Computer skills
- Cash register
- Guest services
- Sales
- Basic math
- Microsoft Powerpoint
- Time management
- English
- Cash handling
- Business development
- Customer support
- Word processing
- Banking
- Customer service
- Restaurant experience
- Communication skills
- Bilingual
- Microsoft Excel
- Hotel experience
- Public speaking
- Organizational skills
- Spanish
- Financial services
- Hospitality
- Warehouse experience
- HIPAA
- Mental health support
- Counseling
- Skilled in intake interviewing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Lead Teller Operations Specialist
KeyBank National Association
09.2024 - 11.2025
Bank Teller
CFSC THE CHECK CASHING PLACE
09.2022 - 01.2024
Crew Member
Naya Express
09.2021 - 12.2022
Sales Associate
Burlington Stores
06.2020 - 12.2020
Counselor
Boys and Girls Republic
High School - undefined
Aldai E. Stevenson High School
health of science
Allen school