Cristian Diaz
Enon,OH
Summary
Adept at technical troubleshooting and incident management, I significantly enhanced customer satisfaction at Reynolds and Reynolds by resolving complex technical issues and training new hires. My experience at Walmart and Dos Lunas honed my ability to manage high-stress situations and improve customer retention, showcasing my blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Reynolds and Reynolds
08.2022 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Sales Associate
Walmart
02.2022 - 08.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Host
Dos Lunas
12.2020 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH06-2022
Technical Certificate - Computer And Information Sciences
Springfield-Clark CTC
Springfield, OH05-2022
Skills
- Technical troubleshooting
- Remote support
- Incident management
- Issue research
Timeline
Technical Support Specialist
Reynolds and Reynolds
08.2022 - Current
Sales Associate
Walmart
02.2022 - 08.2022
Host
Dos Lunas
12.2020 - 01.2022
High School Diploma -
Tecumseh High School
Technical Certificate - Computer And Information Sciences
Springfield-Clark CTC
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