Cristian Flores
Houston
Summary
Adaptable professional with a strong background in customer service and team collaboration. Expertise in processes and mentoring staff to achieve corporate goals and improve service quality.
Overview
9
9
years of professional experience
Work History
Senior Assistant Manager
Discount Tire
Houston, TX
08.2019 - 03.2026
- Led team in achieving operational efficiency through process improvements and strategic planning.
- Developed training programs to enhance staff performance and ensure compliance with company standards.
- Streamlined inventory management systems, resulting in reduced stock discrepancies and improved accuracy.
- Implemented customer service initiatives that increased satisfaction ratings and fostered loyalty.
- Mentored junior staff, fostering professional growth and promoting a culture of continuous improvement.
- Oversaw daily operations, ensuring alignment with corporate goals and adherence to safety protocols.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented cost-saving measures that contributed to improved profitability without sacrificing quality or service levels.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
Cook
Pappasito Cantina
Houston, TX
11.2016 - 10.2019
- Collaborated with front-of-house staff to coordinate timely service and guest satisfaction.
- Implemented inventory management practices to reduce waste and optimize ingredient usage.
Education
High School Diploma -
Glen Mills School
Glen Mills, PA05-2016
Skills
- Customer service
- Customer relationship management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Assistant Manager
Discount Tire
08.2019 - 03.2026
Cook
Pappasito Cantina
11.2016 - 10.2019
High School Diploma -
Glen Mills School