Cristian Gaspar De Alba

• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Researched product and issue resolution tactics to address customer concerns.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Communications Security (COMSEC) Supervisor (Jan 2020-May 2021)

• Led a team of 4 technicians in conducting proper team to team inventory of COMSEC equipment.
• Supervised proper handling of over 500+ cryptographic items to include equipment and classified documents.
• Ensured proper daily, weekly, monthly, and yearly destruction of classified material ensuring completion in accordance with regulations set by the U.S. Navy.
• Assisted units in troubleshooting COMSEC equipment and Message Broadcasting System allowing units to send and receive classified information enabling units to stay mission ready throughout their deployments.

Satellite Management Center (SMC) Subject Matter Expert (Jan 2019 – Jan 2020)

• Provided technical and operational expertise to a division of 90 employees to prevent outages with UHF satellite communications systems.
• Directly responsible for management, operation and troubleshooting of critical networks which guaranteed quality assurance in support of global operations and exercises across the DOD.
• Conducted administrative duties on two Windows based servers to include: audits, replication checks, account management and creation, vulnerability scans and system upgrades/patches.
• Qualified over 25+ sailors allowing for better maned watch station throughout all watch teams.

Help Desk Technician (Feb 2018 – May 2021)

• Provided troubleshooting assistance to units on a variety of systems to include shipboard internet connectivity, phone lines, radio/satellite telecommunications in both Atlantic and Pacific oceans.
• Performed all required tasks to include trouble calls, writing up trouble tickets as well as updating tickets, maintained detailed logs of trouble shooting done with end users, reboots of computers, printers, and servers.

Radio Telecommunications Operator (Feb 2018-May 2021)

• Managed, maintained, and troubleshot over 300 Defense Information System Agency circuits, 35 UHF multiplexers, 4 EHF terminals, 2 VLF broadcasting systems, and 10 radio transmitters providing satellite telecommunication capabilities and IP/voice services for commands worldwide.
• Troubleshot ashore and afloat units with EHF, UHF, VLF, and SHF IP/Serial services.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.