Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CRISTIAN GONZALEZ

Rahway,NJ

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Coffee Barista

Dunkin' Donuts
11.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.

Shift Manager

McDonald's Restaurant
08.2020 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.

Education

High School Diploma -

Rahway High School
Rahway, NJ
06.2023

Skills

  • Order Taking
  • Beverage Preparation
  • Workplace Safety
  • Drink customization
  • Cash Handling
  • Customer service focus
  • Employee Training
  • Punctual and Reliable
  • Cleanliness
  • POS Systems
  • Food Preparation

Languages

Spanish
Native or Bilingual

Timeline

Coffee Barista

Dunkin' Donuts
11.2023 - Current

Shift Manager

McDonald's Restaurant
08.2020 - 07.2024

High School Diploma -

Rahway High School

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CRISTIAN GONZALEZ