Precious Nnaji
Tacoma ,WA
Summary
I’ve worked in various customer service roles, and I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry. Throughout my customer service experience I’ve learned how to effectively communicate with people from all walks of life. This has helped me to build strong relationships with customers and colleagues alike, and I’m excited to continue this approach in a new role.
Overview
1
1
year of professional experience
Work History
Coffee Barista
Stanley’s Confess
Nigeria
05.2023 - 08.2023
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Assisted in the planning and execution of various events or promotions, contributing to the overall success and growth of the business.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
Senior Waiter
Mat Ice Fast Food
Nigeria
08.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
- Implemented new strategies for upselling appetizers and desserts, leading to increased check averages.
- Contributed to the development of seasonal menus by offering suggestions based on customer feedback and trends.
- Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
- Developed strong rapport with regular customers through friendly conversations and attentive service.
- Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
- Collaborated closely with bartenders to craft unique cocktails that complemented menu offerings driving beverage sales growth.
- Consistently exceeded sales goals by utilizing deep knowledge of the menu offerings as well as staying up-to-date on current promotions.
- Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
- Continuously improved service skills by attending industry conferences, workshops, and trainings to stay current on best practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Trained staff members on use of POS system.
- Stayed up-to-date on menu changes to help customers make food choices.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Shopping Mall
Nigeria
02.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
12 Grade - Business Administration
Mount Tahoma
Tacoma, WA06.2024
Skills
- Quality Standards
- Display Maintenance
- Online Transaction Processing
- Customer Experience Management
- Beverage Preparation
- Coffee Grinding
- Cooking
- Multitasking capabilities
- Customer service
- Cleanliness standards
- Time management
- Order taking
- Sales techniques
- Workplace safety
- Cash handling
- POS Systems
- Cash Register Operation
- Excellent Math Skills
- Fluent in Language
- Retail Management
- Smoothie Making
- Safe Food Handling Practices
- Order Preparation
- Cash Register Operations
- Product Advertising
- Active Listening
- Reliable and Dependable
- Resolving Complaints
- Negotiation Tactics
- Hospitality and Professionalism
- Cleaning and Sanitizing
- Food Serving and Preparation
- Teamwork abilities
- Attention to detail
- Guest Satisfaction
Accomplishments
- Memorized ingredients and recipes for Number specialty drinks.
- Won Award in year.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Awards, Certificates
Achievers Excellence Award
Student of the year
Volunteer award
Character awards
Attendance awards
Certificate of achievement
Five star honors
Homework hero
Kind classmate award
Math master
Star student
Peak performance
Principals award
Miss manner award
Outstanding improvement award
Ap award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Coffee Barista
Stanley’s Confess
05.2023 - 08.2023
Senior Waiter
Mat Ice Fast Food
08.2022 - 03.2023
Cashier
Shopping Mall
02.2022 - 07.2022
12 Grade - Business Administration
Mount Tahoma