Cristian Greene
North Las Vegas,NV
Summary
Accomplished Petcare Leader and Loss Prevention Officer with a proven track record at Petsmart, enhancing pet wellbeing and store security. Expert in security protocols and customer service, I've significantly improved team productivity and incident management. Skilled in both technical and interpersonal aspects, I bring a dynamic approach to achieving organizational objectives and fostering positive environments.
Monitoring professional with comprehensive expertise in overseeing system operations and ensuring continuous performance. Recognized for strong team collaboration and adaptability to evolving requirements. Skilled in data analysis and problem-solving, consistently delivering reliable results.
Overview
6
6
years of professional experience
Work History
Petcare Associate
Petsmart
01.2019 - 03.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Conducted thorough initial consultations with new clients to assess their pets'' unique needs and preferences.
Petcare Leader
Petsmart
03.2020 - 12.2020
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
Loss Prevention Officer/Merchandise Manager
Petsmart
12.2020 - 03.2024
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Trained personnel on security best practices, protocols and procedures.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Alarm Monitoring Operator
Rapid Response Monitoring
03.2024 - Current
- Contributed to a secure environment by adhering to strict protocols and guidelines for operating surveillance systems.
- Streamlined data management, organizing recorded footage for future reference and analysis.
- Strengthened incident prevention by conducting thorough building inspections and identifying potential vulnerabilities.
- Reduced false alarms by effectively distinguishing between real threats and non-threatening events.
- Increased efficiency in detecting unauthorized access attempts through diligent monitoring of alarm systems and access control points.
- Optimized system performance by staying current on industry trends, technology advancements, and attending relevant training sessions.
- Assisted in investigations by providing accurate records of events leading up to incidents under review.
- Fostered a positive work environment by maintaining professional relationships with colleagues and establishing open channels of communication.
- Delivered timely reports that captured key details about incidents through concise writing skills.
- Ensured smooth operation, conducting regular equipment maintenance and troubleshooting technical issues.
- Supported safety efforts, coordinating closely with security personnel to address potential threats or breaches.
Education
Certificate of Technical Studies - Computer Networking/PC Troubleshooting
Asher Technical College
Las Vegas, NV12-2021
High School Diploma -
Mojave Highschool
North Las Vegas, NV05-2019
Skills
- Hardware maintenance
- Incident management
- Security protocols
- Disaster recovery
- Performance tuning
- System administration
- ITIL framework
- Network monitoring
- Software troubleshooting
- Hand and power tools
- Customer service
- Problem-solving
Timeline
Alarm Monitoring Operator
Rapid Response Monitoring
03.2024 - Current
Loss Prevention Officer/Merchandise Manager
Petsmart
12.2020 - 03.2024
Petcare Leader
Petsmart
03.2020 - 12.2020
Petcare Associate
Petsmart
01.2019 - 03.2020
Certificate of Technical Studies - Computer Networking/PC Troubleshooting
Asher Technical College
High School Diploma -
Mojave Highschool
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