CRISTIAN GUEVARA
Santa Rosa Beach,FL
Summary
Graduate and encouraging manager seeking opportunities in event planning, recruitment, leadership, and facility and project management roles with experience in customer service, relationship-building skills, sales expertise, recruiting, leading and motivating, and team building to contribute to overseeing aspects of day-to-day operations and delivering exceptional performance that reflect great results.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
Santa Rosa Beach
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Restaurant Staff / Delivery Driver
Chick-fil-A
Norcross, GA
08.2021 - 05.2022
- Promoted a strong safety culture within the workplace by adhering closely not only state/federal regulations but also company-specific safety guidelines.
- Resolved unexpected issues during delivery process by applying critical thinking skills and sound decision-making abilities; identifying potential solutions quickly while maintaining composure under pressure.
- Supported overall operational goals through consistent punctuality, excellent attendance, and dedication to performing all required tasks with precision and care.
- Achieved timely deliveries by maintaining constant communication with dispatchers and customers.
- Demonstrated adaptability by adjusting routes according to changing road conditions or traffic patterns when necessary.
- Trained new drivers on company policies, procedures, and best practices for successful performance in the role.
- Maintained a safe driving record by adhering to traffic laws and company safety policies.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Floor Associate
Walmart
Lawrenceville, GA
10.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Education
Bachelor of Science in Sport Management -
Kennesaw State University
Kennesaw, GA12.2023
Skills
- Retail Operations
- Sales Strategies
- Product and service knowledge
- Recruiting and Retention
- Client Relations
- Strategic Planning
- Project management abilities
- Budgeting and finance
Coursework
- Sport Event Management, Spring 2022, Volunteered at ATL UTD 2 and Kennesaw Football events with the Kennesaw Night Owls at the Fifth Third Bank stadium, helping with ticket scanning, ushering, and setting up and tearing down the events., Conducted and presented scholarly research based on managing the operations of events and being ready for risk factors that may arise instead of avoiding them.
- Sport Facility Design and Management, Gained an understanding about managing and maintaining a stadium and the organization and planning that goes into a successful event behind the scenes, along with careful design, budgeting, and planning over the creation of a stadium.
- Sponsorship and Fundraising in Sport, Worked in a team to help budget and present a made-up fundraiser that met all requirements that attended to all the needs of a successful event. Acquired knowledge over the importance of sponsorships in the sport industry and learned about what makes or breaks them, their benefits, and disadvantages.
Volunteer Experience
NXT Sports Lacrosse Summer Jam, Worked as a field coordinator and runner for the event assisting the referees and helping with scorekeeping, timekeeping, penalties, and the smooth operation of my assigned field., Engaged in serving guests at the event, golf carting them to and from their cars, tending to their needs, and helped with the set-up and tear-down of the event.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sherwin-Williams
05.2022 - Current
Restaurant Staff / Delivery Driver
Chick-fil-A
08.2021 - 05.2022
Sales Floor Associate
Walmart
10.2019 - 07.2021
Bachelor of Science in Sport Management -
Kennesaw State University