Cristian Hernandez
Bolingbrook,IL
Summary
At JX Truck Center, an adept Assistant Parts Manager excelled in enhancing customer satisfaction and maximizing sales opportunities through expert inventory management and outstanding customer service. Demonstrated exceptional skills in staff training and problem-solving, significantly contributing to operational efficiency and team success.
Overview
7
7
years of professional experience
Work History
Assistant Parts Manager
JX Truck Center
07.2017 - 07.2024
- Helped the Parts Manager supervise employees.
- Train employees on upcoming product line changes or updates.
- Train employees how to properly submit warranty claims to different vendors.
- Work with inside & outside sales employees on coming up with monthly sales goals.
- Assist my warehouse team with any product receiving errors or questions.
- Walk my warehouse team through proper procedures on how to claim damaged shipments with vendors or transport companies.
- Help route parts drivers to facilitate deliveries and make sure customers get there orders in a timely manner.
- Assist the parts inventory clerk with and questions or inventory discrepancy research.
- Help the parts manager go through vendor invoices and properly book them for accounting records and payments.
- Help with new employee training and set up new employees with access to all application need for them to preform their job properly.
- Help my service team with any parts question or concern's.
- Follow up with vendors on customer backorders to supply the customer with proper ETA"s.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2015
Skills
- Customer Service
- Shipping and receiving
- Warehouse Operations
- Parts Ordering
- Customer Relations
- Goal Setting
- Staff Training
- Inventory Management
- Forklift Operation
- Invoice Processing
- Problem-solving abilities
- Warehouse Safety
- Multitasking
- Reliability
- Order picking and processing
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Parts Manager
JX Truck Center
07.2017 - 07.2024
High School Diploma -
Bolingbrook High School
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