Summary
Overview
Work History
Education
Skills
Working on starting my own business
Languages
Timeline
Generic

Cristian Lopez-Aviles

Centreville,VA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Rosa's Super Cleaning

Rosa Aviles
01.2019 - 01.2023
  • Made schedules for cleaning, where each group would go to clean a house and which house to clean.
  • Drove groups house to house
  • Spoke to clients regarding scheduling, and customer service
  • Passing carpet and hard floor vacuum
  • cleaned and dusted furniture

Sales Associate

Against All Odds
11.2022 - 08.2023
  • Cashier, dealt with money and customer service at the purchase site
  • Sold customers clothing
  • Opened and closed store
  • Helped customers in Spanish and English
  • Stocked up inventory and carried boxes from place to place to restock the clothes on shelves

Painter

Jose's Handyman
04.2023 - 09.2023
  • Painted wall, ceilings, and crown molding.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Painted surfaces using brushes, and paint rollers.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Prepared surfaces for painting or staining by removing old paint and applying primers.
  • Followed safety procedures and properly used protective gear while painting.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Service Advisor

Mr Wash Car Wash
09.2023 - Current
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Centreville High School
Clifton, VA

No Degree - Business Administration

Northern Virginia Community College
Annandale, VA
12.2025

Skills

  • Critical Thinking
  • POS systems expert
  • Stock management
  • Data Entry
  • Product Knowledge
  • Data Management
  • Key holder experience
  • Account Management
  • Computer Skills
  • Teamwork and Collaboration
  • Lead Generation
  • Translation and Interpretation Services

Working on starting my own business

Working on starting my own storefront out the country, and working towards continuing my Father's distribution business. Later on I will be starting  new things. Also working on starting a detailing, quick oil and break change service business with tinting and body work such as rust and painting. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Advisor

Mr Wash Car Wash
09.2023 - Current

Painter

Jose's Handyman
04.2023 - 09.2023

Sales Associate

Against All Odds
11.2022 - 08.2023

Rosa's Super Cleaning

Rosa Aviles
01.2019 - 01.2023

High School Diploma -

Centreville High School

No Degree - Business Administration

Northern Virginia Community College
Cristian Lopez-Aviles