Cristian Lucero
Seattle,WA
Summary
Forward-thinking advisor bringing over 8 years of expertise in customer service and operations. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
9
9
years of professional experience
Work History
Sr. Mobile Service Router
Tesla
08.2021 - Current
- Used interactive dashboards within Tableau for real-time monitoring of key performance indicators
- Presented data findings to management, provided solutions on how to improve mobile technician productivity
- Utilized advanced diagnostic tools and software to analyze vehicle data in order to perform remote diagnostic assessments
- Built daily routes for mobile technicians, ensuring routes were optimized and efficient
- Created and implemented new standard operating procedures which resulted in daily appointment count nearly doubling, year over year
Financial Wellness Consultant
KeyBank
08.2020 - 06.2021
- Advised clients on a wide range of financial products and services to meet their individual needs
- Actively promoted and cross-sold banking products, including savings accounts, loans, and credit cards
- Conducted financial health assessments to identify opportunities for clients to achieve their financial goals
- Assisted clients with account management, online banking, and troubleshooting inquiries
Retail Sales Consultant
AT&T
07.2019 - 08.2020
- Consistently achieved and exceeded monthly sales targets through effective prospecting and relationship-building
- Performed store inventory counts and reported discrepancies to supervisor
- Conducted product demonstrations and presentations to highlight features and benefits, resulting in increased customer engagement
- Assisted customers with account management, billing inquiries, and troubleshooting technical issues
Lead Sales Advisor
H&M
09.2015 - 09.2018
- Conceptualized and executed visually stunning merchandise displays in accordance with H&M's brand guidelines.
- Collaborated with management to plan and implement floor sets, ensuring timely updates for new collections and promotions.
- Utilized creative techniques to enhance presentation of key fashion pieces, resulting in increased customer engagement.
- Conducted regular audits to maintain visual standards and identify opportunities for improvement.
- Trained and coached sales teams on visual merchandising best practices and product knowledge
Education
Associate of Business Administration - Business Administration
University of New Mexico
Certificate - Computer Science And Programming
Epicodus
Skills
- Problem Resolution
- Reliable & Trustworthy
- Adaptability
- Digital & Technical Literacy
- Data Analysis
- Excel
- Tableau
- HTML
Timeline
Sr. Mobile Service Router
Tesla
08.2021 - Current
Financial Wellness Consultant
KeyBank
08.2020 - 06.2021
Retail Sales Consultant
AT&T
07.2019 - 08.2020
Lead Sales Advisor
H&M
09.2015 - 09.2018
Associate of Business Administration - Business Administration
University of New Mexico
Certificate - Computer Science And Programming
Epicodus
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