Cristian Martinez
Indio,CA
Summary
Dynamic leader with a proven track record. Excelling in team management and workplace safety. Expert in boosting employee motivation and customer satisfaction, adept at policy enforcement and staff scheduling. Achieved significant improvements in operational efficiency and service excellence, leveraging both hard and soft skills to drive results. Seasoned Manager with 5 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
11
11
years of professional experience
Work History
Assistant Department Manager
Jensens
06.2017 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Store Manager
GameStop
08.2015 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Meat Cutter
Food 4 Less Supermarket
02.2015 - 04.2017
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Electronics Sales Associate
Walmart
07.2013 - 12.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2013
Skills
- Workplace Safety
- Team Management
- Employee Motivation
- Staff Management
- Policy Enforcement
- Staff Scheduling
Timeline
Assistant Department Manager
Jensens
06.2017 - Current
Store Manager
GameStop
08.2015 - 06.2017
Meat Cutter
Food 4 Less Supermarket
02.2015 - 04.2017
Electronics Sales Associate
Walmart
07.2013 - 12.2014
High School Diploma -
Cathedral City High School
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