Cristian Mendez
Kennewick
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Mccurley Integrity Chevrolet
01.2024 - 12.2024
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
SERVICE ADVISOR
Ford
01.2022 - 01.2023
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Educated customers about billing, payment processing and support policies and procedures.
SERVICE ADVISOR
Valvoline
02.2021 - 01.2022
- Developed strong client relationships through proactive communication and excellent customer service skills
- Consistently met and exceeded sales targets by offering personalized solutions to clients' needs
- Trained new team members on sales techniques and product knowledge to improve overall performance
- Collaborated with marketing team to develop effective sales strategies and promotional campaigns
- Managed service appointments and communicated with clients to recommend necessary repairs
- Conducted vehicle inspections to identify necessary maintenance and resolve customer concerns
- Utilized excellent communication skills to build rapport and ensure customer satisfaction
- Managed customer inquiries, provided recommendations, and resolved issues in a timely manner
- Collaborated with technicians to schedule service appointments and ensure timely completion
- Utilized strong communication skills to explain service options and gain customer trust
- Demonstrated ability to multitask, prioritize tasks, and exceed customer satisfaction goals
PRO SALES SPECIALIST
Lowes
01.2016 - 06.2020
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended industry events as a company representative, establishing valuable connections and promoting our products effectively.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
Education
HIGH SCHOOL DIPLOMA -
Pasco High School
Pasco, WASkills
- Cash management
- Customer satisfaction
- Leadership
- Merchandise control
- Positive attitude
- Product upselling
- Understanding of buyers
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
Certification
- Factory Training Certifications – Various Automakers.
- First Aid Certification
- Forklift Certification
- Certified Sales Professional (CSP)
- ASE Certification
Languages
Spanish
English
Timeline
Service Advisor
Mccurley Integrity Chevrolet
01.2024 - 12.2024
SERVICE ADVISOR
Ford
01.2022 - 01.2023
SERVICE ADVISOR
Valvoline
02.2021 - 01.2022
PRO SALES SPECIALIST
Lowes
01.2016 - 06.2020
HIGH SCHOOL DIPLOMA -
Pasco High School
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