Summary
Overview
Work History
Education
Skills
Timeline
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Cristian Ortuno

Stafford

Summary

Highly motivated, career-minded, and results-driven professional with 6 years of experience in the automotive service industry, including 3 years in automotive car sales. Proven track record of contributing to a positive company culture while consistently exceeding goals and deadlines in fast-paced, dynamic environments. Started as a Porter (Valet), was promoted to Service Dispatcher within 7 months, and successfully transitioned to a career in automotive car sales. Eager to leverage my combined experience in both automotive service and sales to further advance my career.

Overview

8
8
years of professional experience

Work History

Automotive Sales Consultant

Easy Honda
02.2022 - Current
  • Cultivated strong, long-lasting relationships with customers by providing excellent service and tailored solutions based on their needs, ensuring repeat business and customer satisfaction
  • Actively followed up with potential clients to ensure their car-buying experience exceeded expectations, leading to a high customer retention rate
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
  • Demonstrated in-depth knowledge of vehicle specifications, financing options, and market trends to guide customers through the purchase process
  • Delivered compelling vehicle demonstrations, showcasing key features, performance capabilities, and safety features to help customers make informed purchasing decisions
  • Provided training and mentoring to new sales staff, ensuring they were equipped with the skills and knowledge to succeed in their roles
  • Ensured that customers received exceptional after-sales service, including assistance with vehicle registration, maintenance scheduling, and answering inquiries

Service Dispatcher

Vroom
09.2016 - 02.2022
  • Assess vehicle problems and services
  • Maintain technician and vendor connection by controlling workflow for production; managing technician's priorities; obtaining and providing contact information; answering questions and concerns; updating management and sales with status of vehicle repairs
  • Verify claims prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database
  • Keep up with vehicle records and provide management with necessary data for efficiency reports
  • Continuously educate technicians on company changes and priority changes; share feedback by participating in meetings; manage a team of technicians in regards to work load

Education

High school diploma -

Dulles High School
Stafford, TX
06.2016

Skills

  • Sales Negotiation & Closing
  • Performance tracking
  • Proficient with CRM (Dealersocket)
  • Cold calling
  • Upselling and cross selling
  • Quality Control
  • Client rapport
  • Bilingual - Spanish: Fluent (Written & Spoken)

Timeline

Automotive Sales Consultant

Easy Honda
02.2022 - Current

Service Dispatcher

Vroom
09.2016 - 02.2022

High school diploma -

Dulles High School

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Cristian Ortuno