Cristian Pepa
Highland,CA
Summary
As a 15-year veteran of the automotive industry, it is my passion to operate in my industry with a great sensor of honor, integrity and honesty to go above and beyond all expectations in order to satisfy all customers and facilitate any and all needed automotive needs. I am a jack-of-all trades in my industry from performing heavy-line repairs to equipment maintenance all the way through service writing and managing. Through immense amounts of trial, error, and experience it is my mission to take this industry by storm and perform all these duties in a professional and honest manner to always ensure sales goals, gain trust in my community and deliver with immense passion and love in order to always ensure unmatched personal service. No challenge is too great, I am designed to win.
Overview
12
12
years of professional experience
Work History
Service Manager
East Highland Auto Tech
12.2018 - 01.2025
- Service writing, dispatching all work orders, and repairs.
- Scheduling all service appointments and follow-ups.
- Calling customers after completed repairs to ensure that they are satisfied with their service and repairs.
- Online parts ordering to streamline speed and productivity.
- Repair/maintenance and heavy line repairs. Engines, clutches, transmissions etc.
- Resolve customer conflicts/concerns.
- Light service/repair of bespoke classic European vehicles.
- Repair/maintain all shop equipment including all bay lifts.
- Submit and process emissions repairs applications to Bureau of Automotive Repair (B.A.R.)
- Submit and process credit program applications and payments
- Monitor stock/inventory count and current costs.
- Disciplinary action, when necessary, includes write-ups, verbal warnings, and terminations.
- Celebrate any and all triumphs and accomplishments to nourish employees' growth to maintain an atmosphere of cohesion and positivity.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Resolved customer complaints in professional and timely manner.
- Trained and guided team members for improved overall performance and morale.
Service Manager
Midas of Corona
06.2023 - 11.2023
- Performed all basic required service writing duties and sales of all maintenance and repairs through aggressive sales offers and discounts for all potential customers.
- Expanded client base with new fleet accounts, boosting sales.
- Collaborated with team members to achieve a new sales record within the first month of transfer.
- Ensured timely and accurate completion of payroll verification sheets on a weekly schedule.
- Managed deposits and related bank operations.
Service Manager
Midas of Hemet
04.2023 - 06.2023
- Facilitated sales of maintenance and repair services through effective communication.
- Performed all scheduling and follow-ups with customers.
- Contributed to reaching a new sales peak alongside the team of technicians in just one month.
- Basic managerial duties, including discipline, employee scheduling, and deposits.
- Maximized off-peak hours through strategic customer attraction methods.
Auto Technician
Kendall Subaru Of Eugene
11.2016 - 11.2018
- The main responsibility consisted of performing the Takata airbag recall (inflator replacement).
- Basic vehicle maintenance includes oil changes, belts, transmission, brake, and differential fluid flushes.
- Demonstrated proficiency in executing precise vehicle alignment adjustments, including camber, caster, and toe scrub angle settings.
Line Technician
Subaru Of Ontario
02.2016 - 11.2016
- Performed basic maintenance -oil changes, transmission, brake, power steering, differential fluid flushes.
- Tires and alignments.
Line Technician Trainee
Toyota Of San Bernardino
05.2015 - 02.2016
- Performed basic oil changes and tire rotations and tire repairs.
- Trained alongside line technicians in basic diagnostics and more complex maintenance services.
Service Writer
Assurance Auto Tech
01.2015 - 11.2015
- Greet customers and write up all vehicles for service and repair and dispatch accordingly to technicians.
- Shuttle customers home.
- Occasionally perform tire replacement and light repairs.
Restorer/ Parts Sales
2002AD
05.2013 - 04.2014
- Executed comprehensive restoration of vintage BMW cars and their parts produced between 1950 and 1980.
- Completed full teardown and reconstruction of classic BMW vehicles.
- Performed basic sales of rare and vintage BMW parts.
- Coordinated efforts to sell and restore vehicles.
- Coordinated vehicle rentals catering to the needs of film company productions for commercials and movies.
- Transformed a bare-frame 1983 BMW into a running and driving car through meticulous reassembly.
Service Technician Trainee
BMW of Santa Monica
11.2012 - 11.2013
- Conducted fundamental training in BMW vehicle maintenance and repair.
- Performed basic services, such as oil changes and tire replacements.
- Accomplished completion of diverse digital learning modules for BMW.
Education
Automotive Technology
Riverside City College
Riverside, CA08.2015
Skills
- Ability to resolve customer conflict/concerns with an empathetic approach in order to maintain customer loyalty and happiness
- Resourceful parts seeker; able to source hard-to-find parts in order to complete repairs and maintain promise times
- Adapt to all employees skill levels and needs to better help them grow
- Ensuring that ALL technicians are provided with basic tooling in order to perform basic tasks
- Identifying shop deficiencies and bring new ideas to streamline operations to acquire greater profits
- ASE A1 Certified Proficient engine repair technician and light diagnostician
- Skilled tire technician; able to mount all types of tires expediently
- Heavy line skills include engine and transmission replacements along with other minor repairs- brakes, axles, engine repair
Timeline
Service Manager
Midas of Corona
06.2023 - 11.2023
Service Manager
Midas of Hemet
04.2023 - 06.2023
Service Manager
East Highland Auto Tech
12.2018 - 01.2025
Auto Technician
Kendall Subaru Of Eugene
11.2016 - 11.2018
Line Technician
Subaru Of Ontario
02.2016 - 11.2016
Line Technician Trainee
Toyota Of San Bernardino
05.2015 - 02.2016
Service Writer
Assurance Auto Tech
01.2015 - 11.2015
Restorer/ Parts Sales
2002AD
05.2013 - 04.2014
Service Technician Trainee
BMW of Santa Monica
11.2012 - 11.2013
Automotive Technology
Riverside City College
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