Cristian Ramos
Tjmaxx
Santa Fe,NM
2
Languages
23
years of professional experience
Dynamic Store Manager with extensive experience. Excelling in customer service and team leadership. Proven track record of enhancing sales through innovative merchandising strategies and effective staff training. Skilled in problem-solving and inventory management, achieving operational efficiency and fostering a collaborative team environment.
Work History
Store Manager
2 Years- Directed daily store operations to maintain merchandising standards, inventory accuracy, and sales floor readiness.
- Supervised associates across cashiering, fitting rooms, stockroom, and recovery tasks to support efficient workflows.
- Scheduled staff coverage based on traffic trends, payroll targets, and operational priorities.
- Monitored shrink, safety, and cash-handling procedures to protect assets and ensure compliance.
- Resolved customer concerns promptly while maintaining service quality and store standards.
- Coordinated freight processing, markdown execution, and replenishment to keep product available for shoppers.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Traveling, helping stores with overall layout and merchandising guidelines.
- Backroom efficiency, merchandise out in a timely manner.
Store Manager
11 Months- Trained associates on POS procedures, product knowledge, and service standards to improve team performance.
- Monitored sales trends and adjusted staffing, merchandising, and replenishment to support store goals.
- Resolved customer concerns quickly, maintaining service quality and protecting brand reputation.
- Coordinated hiring, scheduling, and performance coaching to support reliable front-line coverage.
- Managed daily restaurant operations, ensuring smooth service and consistent quality standards.
- Scheduled crew coverage and adjusted labor to support peak customer demand.
- Trained and coached team members on service procedures, food safety, and performance expectations.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Oversaw cash handling, register accuracy, and daily sales reconciliation.
- Resolved customer concerns promptly to maintain guest satisfaction and brand standards.
- Enforced health, safety, and sanitation procedures across front counter and kitchen areas.
- Reviewed performance results and implemented workflow improvements to increase efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Traveled to Chicago for my store manager class
Retail Manager
7 Years 2 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Directed sales floor operations to maintain merchandising standards and smooth customer flow.
- Coached associates on product knowledge, service expectations, and daily execution priorities.
- Scheduled team coverage based on traffic patterns and store workload demands.
- Resolved customer concerns promptly while protecting service quality and brand standards.
- Evaluated store performance reports to identify sales opportunities and operational gaps.
- Trained new hires on register procedures, loss prevention, and floor procedures.
- Led visual presentation updates to align displays with corporate merchandising directives.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Shift Manager
8 Years 2 Months- Coordinated staff assignments to balance coverage, efficiency, and customer needs.
- Monitored food quality, cleanliness, and compliance with health and safety requirements.
- Resolved guest concerns professionally, maintaining satisfaction and service consistency.
- Managed cash handling, register accuracy, and end-of-shift reconciliation procedures.
- Improved team performance by reinforcing procedures, accountability, and service expectations.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Communicated with health inspectors during inspections and resolved issues found.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Team leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Store Manager
Tjmaxx
10.2024 - CurrentRead More
Store Manager
McDonald's
11.2023 - 10.2024Read More
Retail Manager
Kohls Department Store
08.2016 - 10.2023Read More
Shift Manager
McDonald’s
08.2003 - 10.2011Read More
Aztec Home School
High School Diploma
Read More