Cristian Rodriguez
Lisle,Illinois
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in Sales.
Overview
8
8
years of professional experience
Work History
Sales Order Analyst
Dyson
Chicago, IL
07.2021 - Current
- Creating reports using Excel and SAP to analyze and action orders that have failed to transfer
- Speaking with key stakeholders to fix orders that did not transfer over to ERP system
- Running Audits to ensure orders are being closed by end of day
- Training new analysts/processors on tasks
Customer Experience Online Advisor
Dyson
AURORA, IL
10.2019 - 07.2021
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives
- Responded to high volume of incoming chats
- Collaborated with many different teams to resolve issues for customers
- Utilized many different platforms to deliver outstanding customer service
Customer Experience Specialist
Dyson
Aurora, IL
09.2018 - 10.2019
- Taking calls from customers regarding orders, returns, and troubleshooting inquiries.
- Resolving all issues within one call to ensure no follow up is needed
- Assisting with floor support to answer any questions from fellow representatives
- Taking escalated calls to resolve customer complaints
Level 3 Customer Service Representative
Protocol
Aurora, IL
09.2013 - 09.2017
- Taking between 15-20 calls an hour from parolees
- Calling parolees to troubleshoot electronic monitoring
- Monitoring parolees using GPS equipment and many different software's
- Spoke with deputy chief warrant officers to issue warrants and make sure all contacts are being reported
- I was a POC Team Lead and answered all questions from agents as well as training new agents on different tasks
Education
High School Diploma -
West Aurora Hight School
Aurora, IL07.2013
Skills
- Excel
- SAP
- Leadership
- Analytical
- Problem Solving
- Time Management
- Special Projects
- Communication
Timeline
Sales Order Analyst
Dyson
07.2021 - Current
Customer Experience Online Advisor
Dyson
10.2019 - 07.2021
Customer Experience Specialist
Dyson
09.2018 - 10.2019
Level 3 Customer Service Representative
Protocol
09.2013 - 09.2017
High School Diploma -
West Aurora Hight School
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