Cristian Rodriguez
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Senior Member Services Representative
Certified Federal Credit Union
08.2022 - Current
- Enhanced member satisfaction by providing timely and accurate information on products and services.
- Increased customer retention through exceptional service, addressing concerns, and resolving issues promptly.
- Streamlined processes for member account maintenance, resulting in improved efficiency and accuracy.
- Collaborated with team members to develop strategies for improving overall customer experience.
- Participated in cross-functional teams to address ongoing challenges within the organization, leading to process improvements.
Customer Service Representative
Preferred Bank
01.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Comerica Bank
05.2020 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Volunteer
Habitat For Humanity
07.2020 - 08.2020
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Teller Coordinator
US Bankcorp
06.2017 - 05.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller operations by implementing effective cash management procedures.
- Reduced wait times for customers through efficient queue management and resource allocation.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
Education
No Degree - Civil Engineering
California State University - Los Angeles
Los Angeles, CA05.2025
Associate of Applied Science - Engineering
Cerritos College
Norwalk, CA05.2022
Skills
- Adaptability and flexibility
- Problem-solving abilities
- Computer proficiency
- Experience using AutoCAD
- Matlab Software Knowledge
- Microsoft Excel, Project, and Visio
Languages
Spanish
Professional Working
Software
AutoCAD
Matlab
Timeline
Senior Member Services Representative
Certified Federal Credit Union
08.2022 - Current
Customer Service Representative
Preferred Bank
01.2022 - 08.2022
Volunteer
Habitat For Humanity
07.2020 - 08.2020
Customer Service Representative
Comerica Bank
05.2020 - 01.2022
Teller Coordinator
US Bankcorp
06.2017 - 05.2020
No Degree - Civil Engineering
California State University - Los Angeles
Associate of Applied Science - Engineering
Cerritos College
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