June Cromwell
Lake Arrowhead,CA
Summary
I am applying for Patient Experience Specialist. I believe with past experience with patients and members of Arrowhead Lake Association, I would be a good representative for Mountain Community hospital. I am professional, punctual and responsible.
I look forward to hearing from your department.
Overview
2
2
years of professional experience
Work History
Senior Member Services Representative
Arrowhead Lake Association
04.2022 - Current
- Provided administrative support for the Member Services department, maintaining organized files, working with members, collecting fees for membership, boat, kayak or standup paddle board decals. Solving individual member problems.
- In between working with members, answering phones and responding to emails are also required and voice messages. This can be up to 30 per day from customers.
- Sending out invoices and entering e-checks and credit cards for members.
Clinical Staff Supervisor
University of Southern California, USC
Oct2000 - Aug2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Responsible for 18 residents, 6 staff, 22 part-time faculty, four full time faculty and 85 patients a day.
Education
Some College (No Degree) - General Studies
Cypress Community College
Cypress, CASkills
- Have experience in problem solving in patient care Will seek out someone who can help with the problem
- Have patience in listening and helping people
- Have taken classes at USC in supervising, writing, and management
- Worked with students, faculty and staff
- Communication with major companies, 3M, Patterson, and Align Technology to name a few
Timeline
Senior Member Services Representative
Arrowhead Lake Association
04.2022 - Current
Clinical Staff Supervisor
University of Southern California, USC
Oct2000 - Aug2021
Some College (No Degree) - General Studies
Cypress Community College
Similar Profiles
Samantha RodelaSamantha Rodela
Member Service Administrative Assistant at Arrowhead Lake AssociationMember Service Administrative Assistant at Arrowhead Lake Association
Brad SchumacherBrad Schumacher
Director of Public Works at Arrowhead Lake Community AssociationDirector of Public Works at Arrowhead Lake Community Association
Gregory ShtridlerGregory Shtridler
Head Swim Coach at Arrowhead Lake Community AssociationHead Swim Coach at Arrowhead Lake Community Association