Cristian Yanez
El Nido ,CA
Summary
Dynamic and dedicated professional with extensive experience at Lowe’s, excelling in customer service and order fulfillment. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for leadership in training new associates and maintaining high-quality standards in a fast-paced environment. Adaptable team player committed to continuous improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Fullfilment Associate
Lowe’s
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Followed safety protocols to minimize workplace accidents.
Rancho San Miguel
General Clerk
Neighborhood Grocery
Store Clerk
Customer Service Associate
Lowe’s
Merced, CA
11.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
GED - History
Golden Valley High School
Merced CA06.2019
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Team leadership
- Customer service
- Flexible schedule
- Friendly and courteous
- Excellent communication
- Work prioritization
- Quality control
- Relationship building
- Loading and unloading
- Order fulfillment
- Equipment operation
- Heavy lifting
- Warehouse operations
- Caretaker for grandma
- Errand runner
- Driver
- Personal care
- Home health
- Direct care
- Toddler care
- Communications learner
Certification
Forklift Certificate
Electric pallet jack certificate
Star Wars machine Certificate
Blue lift certificate
Languages
Spanish
Full Professional
Timeline
Customer Service Associate
Lowe’s
11.2022 - 10.2024
Fullfilment Associate
Lowe’s
Rancho San Miguel
General Clerk
Neighborhood Grocery
Store Clerk
GED - History
Golden Valley High School