Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristian Yanez

El Nido ,CA

Summary

Dynamic and dedicated professional with extensive experience at Lowe’s, excelling in customer service and order fulfillment. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for leadership in training new associates and maintaining high-quality standards in a fast-paced environment. Adaptable team player committed to continuous improvement.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Fullfilment Associate

Lowe’s
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Followed safety protocols to minimize workplace accidents.

Rancho San Miguel

General Clerk

Neighborhood Grocery

Store Clerk

Customer Service Associate

Lowe’s
Merced, CA
11.2022 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Education

GED - History

Golden Valley High School
Merced CA
06.2019

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Team leadership
  • Customer service
  • Flexible schedule
  • Friendly and courteous
  • Excellent communication
  • Work prioritization
  • Quality control
  • Relationship building
  • Loading and unloading
  • Order fulfillment
  • Equipment operation
  • Heavy lifting
  • Warehouse operations
  • Caretaker for grandma
  • Errand runner
  • Driver
  • Personal care
  • Home health
  • Direct care
  • Toddler care
  • Communications learner

Certification

Forklift Certificate

Electric pallet jack certificate

Star Wars machine Certificate

Blue lift certificate

Languages

Spanish
Full Professional

Timeline

Customer Service Associate

Lowe’s
11.2022 - 10.2024

Fullfilment Associate

Lowe’s

Rancho San Miguel

General Clerk

Neighborhood Grocery

Store Clerk

GED - History

Golden Valley High School
Cristian Yanez