Cristian D Loaiza
Hialeah,FL
Summary
Dynamic professional with a proven track record at MSC Mediterranean Shipping, excelling in export documentation and compliance. Skilled in problem-solving and data accuracy, I enhanced operational efficiency by implementing standardized processes, which significantly reduced errors. Adept at multitasking and team collaboration, I thrive in fast-paced environments while maintaining meticulous attention to detail.
Professional representative skilled in client relations, negotiation, and conflict resolution. Demonstrates strong focus on team collaboration and achieving results. Adaptable and reliable with excellent communication and problem-solving skills. Proven track record in delivering exceptional service and meeting client needs effectively.
Overview
5
5
years of professional experience
Work History
Agent Representative
MSC Mediterranean Shipping
07.2022 - Current
- Managed export documentation processes ensuring compliance with international trade regulations.
- Coordinated communication between shipping lines and freight forwarders to streamline document flow.
- Implemented improvements in documentation workflows to enhance operational efficiency.
- Developed standardized templates for export documents to reduce processing time.
- Monitored changes in export regulations, adapting processes accordingly to maintain compliance.
- Improved accuracy of export documents by conducting thorough audits and rectifying discrepancies.
- Expedited shipment release by promptly addressing any customs-related issues or concerns raised during inspections.
- Kept meticulous records of each transaction, maintaining an organized system for easy retrieval when needed.
- Reduced errors in export documents by developing and implementing standardized templates for various forms.
- Coordinated with internal teams to enable timely ordering, shipping, and receipt of goods.
- The goal is to solve 100% of our customers' inquiries that we receive per day.
Data Entry Clerk
Estes Express
01.2021 - 06.2022
- Entered and maintained data accuracy in company databases and spreadsheets, based on the bills of lading I received from the shippers. I completed the date entry for about 200 Bills of Lading a day.
- Supported team in processing and organizing large volumes of information efficiently.
- Assisted in preparing reports by compiling data from various sources.
- Adapted to new software tools for improved data management practices.
- Conducted quality checks on entered data to identify discrepancies or errors.
- Maintained confidentiality of sensitive information while performing duties.
- Followed established procedures to enter and process data correctly.
- Improved data accuracy by meticulously reviewing and updating customer information.
Education
Associate of Science -
Miami Dade College
Hialeah, FLHigh School Diploma -
Centro Educativo Laboral
Columbia, CA12-2018
Skills
- Focus on achieving objectives
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Call center experience
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Agent Representative
MSC Mediterranean Shipping
07.2022 - Current
Data Entry Clerk
Estes Express
01.2021 - 06.2022
Associate of Science -
Miami Dade College
High School Diploma -
Centro Educativo Laboral