Cristiban Morales Reyes
Tucson,AZ
Summary
A dedicated support professional skilled in offering tailored assistance to families and students in need. Brings valuable experience in conducting assessments and creating strategic support plans. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.
Overview
10
10
years of professional experience
Work History
Family Support Specialist
Higher Ground
01.2024 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
Student Support Specialist
Higher Ground
06.2022 - 10.2023
- Contributed to school improvement initiatives by participating in professional development opportunities and sharing best practices with colleagues.
- Reduced behavioral incidents by establishing a positive behavior support system in collaboration with colleagues.
- Designed relevant workshops for parents addressing various aspects of supporting their child''s education journey.
- Implemented early intervention strategies for at-risk students resulting in decreased dropout rates.
- Assisted students in developing effective time management skills leading to improved academic outcomes.
- Streamlined communication between parents, teachers, staff, administrators, ensuring all stakeholders were informed about student progress and supports available.
- Improved overall student performance with the use of data-driven progress monitoring tools.
- Connected struggling students with appropriate tutoring services or additional resources to facilitate their academic success.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
- Supported students'' emotional well-being through individualized counseling sessions and group workshops on topics such as stress management, self-esteem, and conflict resolution.
- Redirected students using Positive Behavior Support (PBS).
Front Office Receptionist
Just Smile Ortho
08.2020 - 06.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
Patient Care Coordinator
General Dentistry 4 Kids
02.2018 - 06.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Assistant Manager
Dr. Fairley
10.2018 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Barista
Starbucks, Target
03.2016 - 10.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Flow Team Member
Target
12.2014 - 01.2017
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor.
- Enhanced team efficiency by streamlining tasks and optimizing workflow processes.
- Marked items with identifying codes such as price, stock, or inventory control codes.
- Completed assigned tasks within deadline, ensuring smooth flow of operations during peak hours.
Education
No Degree - Dental Assistant
Pima Community College
Tucson, AZ05-2014
Skills
- Individualized service planning
- Professional boundaries
- Self-awareness
- Motivational interviewing
- Multicultural sensitivity
- Family dynamics
- Role modeling
- Trauma-informed care
- Time management
- Attention to detail
- Multitasking
- Reliability
- Team building
- Task prioritization
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Family Support Specialist
Higher Ground
01.2024 - Current
Student Support Specialist
Higher Ground
06.2022 - 10.2023
Front Office Receptionist
Just Smile Ortho
08.2020 - 06.2022
Assistant Manager
Dr. Fairley
10.2018 - 03.2019
Patient Care Coordinator
General Dentistry 4 Kids
02.2018 - 06.2020
Barista
Starbucks, Target
03.2016 - 10.2018
Flow Team Member
Target
12.2014 - 01.2017
No Degree - Dental Assistant
Pima Community College
Similar Profiles
Ash WallaceAsh Wallace
Artist Manager at Higher GroundArtist Manager at Higher Ground
Enriqueta MatusEnriqueta Matus
Student Support Specialist at Higher GroundStudent Support Specialist at Higher Ground
Georgia StefanoskiGeorgia Stefanoski
Business Consultant at Higher Ground (Gym)Business Consultant at Higher Ground (Gym)