Ashley Stewart
Tucson,AZ
Summary
Inquisitive and detail-oriented individual with exceptional communication and problem-solving skills, known for integrity and a conscientious work ethic. Seeking a career transition to leverage my technical aptitude and diverse skill set to contribute meaningfully to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Outreach Specialist
TEKsystems
01.2025 - 02.2025
- Facilitated wellness visits and guided members through primary care changes, optimizing medication fulfillment, referrals, and access to essential resources, adhering to HIPAA.
- Efficiently resolve escalated member issues and completed voicemail follow-up, documenting details in Microsoft Office.
Medical Advocate/ Scheduler
Aston Carter/Teksystems
10.2022 - 07.2024
- Scheduled virtual urgent care (MedExpress) and assisted with primary care virtual visits (Optum), adhering to HIPAA.
- Communicated with patients, pharmacies, and doctors to resolve medication issues (prior authorizations, alternatives, corrections) via ticketing.
- Ensured successful virtual visits and platform access by resolving patient technical issues (MedExpress/Optum).
- Proficient in Salesforce, Genesys, and Citrix software.
Automotive Detail Tech
Manheim Auto Auction
03.2022 - 07.2022
- Cleaned and detailed vehicle exteriors/interiors (cars/RVs) using specialized equipment and chemicals in team environment.
- Managed decal removal, conducted damage/compliance inspections, and maintained OSHA safety standards.
Customer Service Rep
Afni Inc, Verizon
12.2017 - 03.2022
- Provided comprehensive support for wireless accounts, diagnosed and resolved device/network problems (including via screen share) and scheduled confirmation follow-ups.
- Submit tickets and forms to dispute account discrepancies, reinstate contracts, correct shipping errors, credit adjustments and device payment agreements.
Education
Career Diploma - Automotive Technician
Ashworth College
Norcross, GA06-2021
Wildlife Management Certificate - Wildlife Management
Animal Behavior Institute
Durham, NC06.2016
High School Diploma -
Academy of Tucson High
Tucson, AZ05-2012
Skills
- Technologically Proficient
- Versatile and organized
- Document filing and review
- Information security
- IT support and assistance
- Customer Support Expertise
- Analytical reasoning
- Problem-solving skills
- Attention to detail
- Inquisitive thinking
- Hand tools
- Power tools
Certification
AZDHS Facility Agent Card Issued 08/22/2024 Expiration: 8/21/2026
Timeline
Member Outreach Specialist
TEKsystems
01.2025 - 02.2025
Medical Advocate/ Scheduler
Aston Carter/Teksystems
10.2022 - 07.2024
Automotive Detail Tech
Manheim Auto Auction
03.2022 - 07.2022
Customer Service Rep
Afni Inc, Verizon
12.2017 - 03.2022
Wildlife Management Certificate - Wildlife Management
Animal Behavior Institute
Career Diploma - Automotive Technician
Ashworth College
High School Diploma -
Academy of Tucson High
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