Michelle Morgan
Converse,TX
Summary
Dynamic and results-oriented professional thriving in fast-paced environments, equipped with a diverse skill set encompassing complex problem-solving, effective coordination, and strong teamwork. Proven expertise in administrative functions and relationship-building, complemented by a solid foundation in community-based resources. Exceptional communication and planning abilities ensure meticulous organization and thorough execution of tasks. Committed to continuous learning and driven by a passion for helping others, contributing to the overall success of a collaborative team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Health Outreach Worker
Texas Department of State Health
2023.03 - Current
- Developed and implemented community health programs to increase access to healthcare services.
- Coordinated outreach efforts with local organizations to promote health education initiatives.
- Conducted assessments to identify community health needs and barriers to access.
- Facilitated workshops and training sessions to educate community members on preventive health practices.
- Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
- Coordinated Childhood Fatality Review Team as a member and educator.
Psychiatric Nursing Assistant
Kerrville State Hospital
2020.07 - 2023.12
- Assisted patients with daily living activities, ensuring comfort and safety in a therapeutic environment.
- Monitored patient behavior and mental status, documenting changes to inform care plans.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies for diverse patient needs.
- Educated patients and families on coping mechanisms and resources to enhance mental wellness.
- Trained and mentored junior staff on best practices for patient care and crisis intervention techniques.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
Clinical Coordinator
Advanced Clinician
2018.07 - 2019.12
- Provided reports to Nurse Practitioners, including care and progress reports.
- Facilitated communication between healthcare providers and patients, promoting transparency and trust in care processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
Real Estate Broker and Property Manager
Newkirk Realty
2016.05 - 2018.07
- Maintained property rentals, marketing and filling vacancies, screening prospective tenants, enforcing leases and securing premises.
- Drafted purchase of sale and lease agreement contracts for clients and tenants.
- Coordinated repairs and updates with vendors, contractors & property owners.
- Oversaw projects and managed progress of daily operations for managing broker.
- Negotiated successful sales agreements, enhancing client satisfaction and retention.
- Guided clients through property transactions, ensuring compliance with regulations and best practices.
- Managed multiple listings simultaneously, prioritizing tasks to meet deadlines while maintaining quality of service.
BILLING ACCOUNT MANAGER
2014.09 - 2016.05
- Coordination with nursing staff across 20+ facilities and 3 states to maintain proper delivery scheduling.
- Oversee monthly billing and collections processes by aged trial balance analysis.
- Daily implementation of Medicare Parts A & D and Medicaid billing reconciliation.
- Insurance claims adjudication and reconciliation working in Sage AccPac, Framework LTC, and Docutrak.
- Maintenance of daily census and communication with 20+ facilities and 1300+ private accounts.
Education
Bachelor of Arts - Cultural Anthropology
Indiana University Bloomington
Bloomington, IN2013-05
Skills
- Billing & Operations Management
- Technologically Proficient
- Financial Records and Processing
- Excellent Time Management
- Contract Drafting & Review
- Adaptive to Adverse Situations
- Social Media & Blog Management
- Adept at Leadership
- Punctual & Positive Team Member
- Air Force Experience
- Quick Learner
- Scheduling
Additional Information
- EDUCATION AND LICENSES , Real Estate Broker License Indiana Professional Licensing Agency 2016
Certification
Community Health Worker
UTSA UX/UI Bootcamp Certification
Child Passenger Safety Technician
Real Estate Broker - Indiana
Timeline
Community Health Outreach Worker
Texas Department of State Health
2023.03 - Current
Psychiatric Nursing Assistant
Kerrville State Hospital
2020.07 - 2023.12
Clinical Coordinator
Advanced Clinician
2018.07 - 2019.12
Real Estate Broker and Property Manager
Newkirk Realty
2016.05 - 2018.07
BILLING ACCOUNT MANAGER
2014.09 - 2016.05
Bachelor of Arts - Cultural Anthropology
Indiana University Bloomington