Tom Zimmerman
Chester Springs,PA
Summary
Professional with comprehensive experience in customer, food, and social service environments. Proven track record of reliability, consistency, attention to detail, resolving issues, and enhancing customer and business satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service delivery. Skilled at providing guidance, support and assistance. Strong communication and management skills that aide in conflict resolution, team training, and performance management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
The Council of Southeastern Pennsylvania
Exton, PA
03.2025 - 04.2026
- Developed community engagement strategies to enhance outreach programs and support local initiatives.
- Established partnerships with local business and organizations to expand program reach and foster collaborative efforts.
- Managed budgets for multiple projects, consistently adhering to financial constraints while achieving desired outcomes.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
Certified Recovery Specialist
The Council of Southeast Pennsylvania
Exton, PA
10.2024 - 04.2026
- Collaborated with participants to develop personalized recovery plans, ensuring alignment with individual goals.
- Coordinated referrals to additional services, streamlining access to comprehensive care options for participants.
- Maintained detailed case notes, ensuring accurate documentation of participant progress and treatment adjustments.
Customer Service Associate
Wawa Food Markets
US
05.2023 - 10.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to achieve high standards of store cleanliness and organization and operation.
- Assisted in training new associates through servant leadership, by modeling positive customer interactions and teamwork.
- Worked in a heads up manor, prioritizing: customer service, food safety, and speed through efficiently.
Supervisor
Bath & Body Works
Exton, US
03.2021 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Fine Arts - Graphic Design
Academy of Art University
San Francisco, CA05-2022
Skills
- Strong interpersonal skills
- Customer service
- Team collaboration
- Positive attitude
- Technologically proficient
- Organized
- Multitasking
- Strong work ethic
Certification
- Certified Recovery Specialist, CRS - OCT 2024-2026
Timeline
Community Outreach Coordinator
The Council of Southeastern Pennsylvania
03.2025 - 04.2026
Certified Recovery Specialist
The Council of Southeast Pennsylvania
10.2024 - 04.2026
Customer Service Associate
Wawa Food Markets
05.2023 - 10.2024
Supervisor
Bath & Body Works
03.2021 - 08.2021
Bachelor of Fine Arts - Graphic Design
Academy of Art University