Cristie Russell
The Venetian Resort
Las Vegas,USA
20
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Sr Casino Cage Cashier
3 Years 2 Months- Counted and verified cash amounts at shift start and balanced funds at end of shift, maintaining financial integrity.
- Processed cash transactions at casino cage, ensuring accuracy and timeliness to enhance customer satisfaction.
- Verified customer identification for all withdrawals and deposits to maintain security standards.
- Assisted customers with gaming chips and ticket exchanges, contributing to a seamless gaming experience.
8 Months
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Managed cash transactions and ensured accuracy in the vault operations.
- Counted, verified and posted armored car deposits.
- Maintained accountability of money banks and released to assigned personnel.
Casino Cage Cashier
5 Years 10 Months- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Processed cash transactions accurately for gaming and non-gaming activities.
- Managed cash drawers and balanced funds at end of shifts.
- Verified identification for age restrictions and compliance with regulations.
Front Desk Agent
9 Months- Greeted guests warmly, providing excellent customer service during check-in and check-out.
- Assisted guests with inquiries, resolving issues promptly and professionally.
- Managed room reservations using hotel management software efficiently and accurately.
- Processed payments and maintained accurate financial records at the front desk.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
Customer Support Specialist
3 Years 1 Month- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Responded to customer inquiries through various communication channels.
- Documented customer interactions in the support ticketing system accurately.
- Investigated customer complaints regarding product quality or service rendered.
Front Desk Agent
2 Years 8 Months- Greeted guests warmly, providing excellent customer service during check-in and check-out.
- Managed room reservations using hotel management software efficiently and accurately.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments and maintained accurate financial records at the front desk.
- Handled telephone calls, directing inquiries to appropriate departments.
- Maintained a clean and organized front desk area to enhance guest experience.
Law Office Assistant
1 Year 10 Months- Assisted attorneys in preparation for court hearings and trials.
- Filed documents with courts, ensuring compliance with regulations to support case processing.
- Prepared standard form contracts using templates from firm's precedents library to streamline contract creation.
- Organized and maintained legal documents and case files to ensure easy access and retrieval.
- Coordinated calendar events and scheduled appointments for legal staff.
Hotel Management Trainee
8 Months- Addressed guest complaints promptly, contributing to high satisfaction levels and positive guest experiences.
- Assisted with front desk operations during peak check-in and check-out times.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Coordinated housekeeping schedules to ensure timely room readiness for guests.
- Conducted daily inspections of guest rooms for cleanliness and maintenance issues.
- Managed inventory of hotel supplies, ensuring timely availability for smooth operations and placing orders as needed.
- Coordinated logistics and execution of special events, including banquets, conferences, and weddings, to enhance guest satisfaction.
- Managed day-to-day administrative tasks including payroll processing, budgeting and accounting functions.
Education
BSOA - Office Administration
- Hotel And Restaurant Management, Hotel Management
Skills
Dependability
Strong ethics
Customer identification
Cash handling expertise
Timeline
Sr Casino Cage Cashier
The Venetian Resort
06.2023 - CurrentRead More
Resorts World Genting
10.2022 - 06.2023Read More
Casino Cage Cashier
Fantasy Springs Resort Casino
08.2016 - 06.2022Read More
Front Desk Agent
Courtyard by Marriott
10.2015 - 07.2016Read More
Customer Support Specialist
Interlinked Solutions
05.2012 - 06.2015Read More
Front Desk Agent
Hotel Conchita
05.2009 - 01.2012Read More
Law Office Assistant
Alaba law office
03.2007 - 01.2009Read More
Hotel Management Trainee
Hotel Conchita
06.2006 - 02.2007Read More
GCC
from Hotel And Restaurant Management, Hotel Management
Read More
CKC
BSOA from Office Administration
Read More