Patricia Bellinger
Bullhead City,AZ
Summary
Personable and trustworthy, bringing strong attention to detail and excellent customer service. Familiar with cash handling and accounting principlesl Capable of ensuring smooth transactions and maintaining accurate records to contribute to seamless customer experience.
Knowledgeable with solid background in handling cash transactions, ensuring accuracy, and providing excellent customer service. Successfully managed high-volume cash exchanges while maintaining compliance with all regulatory requirements. Demonstrated reliability and attention to detail through precise record-keeping and effective problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Casino Cage Cashier
Riverside Casino Resort
11.2021 - 12.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
- Handled money, ticket and chips exchanges for customers.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Retail Sales Associate
BevMo
10.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
Pier Agent
Metro Shore Services LLC
09.2019 - 03.2020
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Ensured all necessary permits were obtained before each event began which resulted in smooth running events at the pier..
- Collaborated with team members to maintain a clean and organized pier area, promoting a positive atmosphere for passengers.
- Streamlined boarding processes for improved passenger flow and reduced wait times.
- Maintained clean, orderly work environment free of hazards.
Main Cage Cashier
Riverside Casino Resort
05.2017 - 05.2019
- Developed trust among patrons by upholding the highest standards of confidentiality regarding financial information.
- Contributed to the overall revenue growth by promptly assisting guests with monetary exchanges and transactions.
- Maintained a secure environment by adhering to cage policies, procedures, and gaming regulations.
- Promoted responsible gaming practices through identification of suspicious activities and reporting them accordingly.
- Reduced discrepancies in cash handling by implementing strict cash management procedures and daily reconciliations.
- Enhanced customer satisfaction by efficiently processing transactions and maintaining accurate cash balances.
- Demonstrated strong attention to detail while verifying currency denominations and detecting counterfeit bills effectively.
- Maintained a clean and orderly workspace, ensuring compliance with health and safety regulations.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Gaming Bartender
San Manuel Casino Resort
08.2009 - 10.2016
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
- Handled cash transactions accurately, ensuring proper accounting practices were followed at all times.
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
GED -
Santa Monica Community College
Santa Monica, CASkills
- Dependability
- Strong ethics
- Customer identification
- Cash handling expertise
- Initiative-taking
- Credit card processing
- Cash drawer balancing
- Compliance monitoring
- Gaming industry awareness
- Anti-money laundering
Certification
- Gaming License - Nevada Gaming Control Board.
Timeline
Casino Cage Cashier
Riverside Casino Resort
11.2021 - 12.2023
Retail Sales Associate
BevMo
10.2019 - 03.2020
Pier Agent
Metro Shore Services LLC
09.2019 - 03.2020
Main Cage Cashier
Riverside Casino Resort
05.2017 - 05.2019
Gaming Bartender
San Manuel Casino Resort
08.2009 - 10.2016
- Gaming License - Nevada Gaming Control Board.
GED -
Santa Monica Community College
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