Todd Harmel
Bennett,IA
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
14
14
years of professional experience
Work History
Casino Supervisor (Table Games & Sports Book)
Rhythm City Casino
10.2022 - 11.2023
- Assisted in the development of marketing initiatives to attract new players and retain existing clientele.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Contributed to the ongoing refinement of gaming policies, procedures, and guidelines for enhanced efficiency.
Table Games Dealer
Riverside Casino & Resort
10.2022 - 10.2023
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
Letter Carrier
United States Postal Service
01.2020 - 09.2022
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked at front counter to assist with customers' mail-related needs such as setting up post office boxes and shipping packages.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Contributed to maintaining accurate records by submitting daily reports on route progress, incidents, or other notable occurrences during shifts.
Table Games Supervisor
Jumer's Casino & Hotel
02.2010 - 01.2020
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
- Monitored gaming equipment condition regularly, initiating repairs or replacements as needed to maintain optimal functionality.
Education
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, IASkills
- Performance evaluation
- Problem solving
- Staff training
- Decision making
Timeline
Casino Supervisor (Table Games & Sports Book)
Rhythm City Casino
10.2022 - 11.2023
Table Games Dealer
Riverside Casino & Resort
10.2022 - 10.2023
Letter Carrier
United States Postal Service
01.2020 - 09.2022
Table Games Supervisor
Jumer's Casino & Hotel
02.2010 - 01.2020
Bachelor of Arts - Criminology
University of Northern Iowa
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