Yu Blume
Las Vegas,NV
Summary
At Wynn Resorts, I excelled as a Table Games Floor Supervisor, enhancing customer satisfaction and compliance through adept dispute resolution and rigorous audit compliance. My proactive approach in coaching dealers and resolving conflicts ensured a consistent gaming environment, leveraging my strong problem-solving and interpersonal skills for peak operational efficiency.
Overview
13
13
years of professional experience
Work History
Table Games Floor Supervisor
Wynn Resorts
Las Vegas, NV
09.2024 - Current
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Kept all games in compliance with casino and gaming standards.
Table Games Floor Supervisor
Planet Hollywood
Las Vegas, NV
09.2012 - 09.2024
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Evaluated workers' performance to write performance reviews.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Established and enforced banks and table limits for each game type.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
Education
Some College (No Degree) - International Business
University of International Business And Economics
Bei Jing, CahinaSkills
- Transaction oversight
- Audit compliance
- Cash handling
- Problem solving
- Dispute resolution
- Customer engagement
- Performance evaluation
- Customer relationship management
- Resolving complaints
- Game rules
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Table Games Floor Supervisor
Wynn Resorts
09.2024 - Current
Table Games Floor Supervisor
Planet Hollywood
09.2012 - 09.2024
Some College (No Degree) - International Business
University of International Business And Economics
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